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Rental Policies

ATL - Atlanta Rental Policies

ADDITIONAL DRIVERS MUST MEET ALL REQUIREMENTS OF THE PRIMARY DRIVER AND A 20.00 USD PER DAY SURCHARGE WILL APPLY PER ADDITIONAL DRIVER. ANY AMENDMENTS TO THE RENTAL AGREEMENT MUST BE MADE AND SIGNED FOR AT THE RENTAL COUNTER.

AFTER HOURS DROP OFF IS AVAILABLE AND MUST BE ARRANGED AT THE TIME OF PICK UP. A ONE TIME DROP OFF FEE OF $75.00 APPLIES.

DOMESTIC TERMINAL INSTRUCTIONS- UPON ARRIVAL AT HARTSFIELD JACKSON DOMESTIC TERMINAL, COLLECT YOUR LUGGAGE AND FOLLOW SIGNS TO THE CAR RENTAL CENTER. THE SKY-TRAIN TO THE CAR RENTAL CENTER IS LOCATED AT THE WEST END OF THE MAIN TERMINAL. PLEASE CALL US AT 404-704-0910 FOR PICK UP AND PROCEED TO THE GROUND LEVEL OF THE CAR RENTAL CENTER. THIS AREA IS DESIGNATED FOR ATLANTA INTERNATIONAL CONNECTOR AND OFF AIRPORT CAR RENTALS. INTERNATIONAL TERMINAL INSTRUCTIONS- UPON ARRIVAL AT HARTSFIELD-JACKSON INTERNATIONAL TERMINAL, COLLECT YOUR LUGGAGE AND PLEASE FOLLOW SIGNS TO THE CAR RENTAL CENTER.TAKE THE AIRPORT SHUTTLE BUS TO THE CAR RENTAL CENTER. UPON ARRIVAL AT THE CAR RENTAL CENTER, PLEASE CALL US AT 404-704-0910 FOR SHUTTLE PICK UP. ROUTES CAR RENTAL SHUTTLE WILL PICK UP IN THE SAME AREA AS DROP OFF. THIS AREA IS DESIGNATED FOR ATLANTA INTERNATIONAL CONNECTOR AND OFF AIRPORT CAR RENTAL AGENCIES.

HOURS OF OPERATION MONDAY – SUNDAY 8:00 AM – 8:00PM

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME OR FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR A $25.00 ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HRS FROM THE RESERVED PICKUP TIME SUBJECT TO PUBLISHED BUSINESS HOURS. CANCELLATIONS MUST BE THROUGH THE ORIGINAL BOOKING SOURCE

DRIVERS MUST BE AT LEAST 21 YEARS OF AGE AND PRESENT A VALID PHOTO DRIVERS LICENSE FROM THE STATE OR COUNTRY IN WHICH THEY RESIDE AT THE TIME OF RENTAL. NON U.S. CITIZENS WHO PRESENT A FOREIGN DRIVER’S LICENSE AT THE TIME OF THE RENTAL WILL BE REQUIRED TO PRESENT THIER PASSPORT AS A SECOND FROM OF IDENTIFICATION. IF DRIVERS LICENSE IS IN A LANGUAGE OTHER THAN ENGLISH AN INTERNATIONAL DRIVERS PERMIT IS REQUIRED. ADDITIONAL DRIVERS MUST MEET THE SAME QUALIFICATIONS AS THE PRIMARY DRIVER. RENTERS MUST PROVIDE AN EMAIL ID, TWO VALID PHONE NUMBERS AND, ONE FROM U.S. AND THE OTHER FROM THE COUNTRY OF RESIDENCE. NO LEARNER PERMITS OR PHOTO COPIES OF DRIVING LICENSE ARE ACCEPTED. YOU MUST HAVE AN ORIGINAL DRIVING LICENSE WHILE RENTING A VEHICLE. IF NATIONAL DRIVER’S LICENSE PRINTED WITH NON-ROMAN ALPHABET (ARABIC, CHINESE, JAPANESE, CYRILLIC, ETC) MUST BE COMPLEMENTED BY AN INTERNATIONAL DRIVING PERMIT. DRIVERS LICENSES THAT ARE IN ENGLISH ARE ONLY ACCEPTED FROM THE UNITED STATE, CANADA, AUSTRALIA, NEW ZEALAND AND THE EUROPEAN UNION. NATIONAL DRIVERS LICENSES FROM THE EUROPEAN UNION THAT IS NOT IN ENGLISH, AS WELL AS COUNTRIES OUTSIDE THE EUROPEAN UNION, MUST BE ACCOMPANIED BY AN INTERNATIONAL DRIVER’S PERMIT. INTERNATIONAL DRIVING PERMITS ARE ONLY VALID OUTSIDE THE COUNTRY OF ORIGIN AND WHEN PRESENTED ALONG WITH THE ORIGINAL NATIONAL DRIVING LICENSE.  NATIONAL DRIVERS LICENSES MUST BE VALID AT LEAST 6 MONTHS FROM THE DATE OF RENTAL IN ORDER TO BE USED TO RENT THE VEHICLE.

VEHICLE MUST BE RETURNED AT THE SAME LEVEL OF FUEL AS RENTED. A 25.00 USD SERVICE CHARGE PLUS FUEL COST WILL APPLY IF NOT RETURNED AT THE SAME LEVEL. THERE IS NO CREDIT FOR UNUSED FUEL.

CDW: THE PURCHASE OF CDW IS OPTIONAL. CUSTOMERS WHO DO NOT PURCHASE OUR CDW MUST PROVIDE PROOF OF INSURANCE WHICH SHOULD INCLUDE THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES TO ALL POLICIES INCLUDING COLLISION COVERAGES PURCHASED FROM *ONLINE* BOOKING SOURCES. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $24.00 PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $2,000.00 for economy, compact, intermediate,standard and full size vehicle’s. The financial responsibility on Mid-size and Standard SUV’S (5 seater) is $3,000 and the financial responsibility on Full size SUV’s and Minivans is $3,500. In all cases limited financial responsibility is contingent on the fact that the terms of the rental agreement are not violated. ADDITIONAL CDW OPTIONS MAY BE AVAILABLE AT THE TIME OF RENTAL, CUSTOMERS SHOULD CHECK WITH THE RENTAL AGENT. THE COLLISION DAMAGE WAIVER (CDW) COST FOR PICKUP, PANEL AND CARGO TRUCKS IS $29.99 PER DAY WITH A $2,000.00. IF DECLINING CDW/SLI RENTER MUST PRESENT PROOF OF COVERAGE WITH DOLLAR AMOUNT COVERED. WHEN USING CREDIT CARD COVERAGE OR ONLINE INSURANCE - PROOF MUST INCLUDE NAME ADDRESS AND POLICY NUMBER OF INSURER. RENTER IS RESPONSIBLE FOR ANY THIRD PARTY CLAIMS. ROUTES CAR RENTAL MAINTAINS THE RIGHT OT REFUSE TO RENT IF THESE REQUIREMENTS ARE NOT MET. REFUSAL IS AT THE DISCRETION OF THE COUNTER AGENT.

WE DO NOT RENT TO LOCAL RENTERS AND IN ORDER TO QUALIFY FOR THE RENTAL YOU MUST HAVE A VALID RETURN ITINERARY IN ORDER TO RENT. (OUR AGENT CAN ASK TO SEE THE RETURN AIR TICKET)

MILEAGE: UNLIMITED MILEAGE IS OFFERED FOR TRAVEL WITHIN THE STATE OF GEORGIA ONLY. MAXIMUM MILEAGE FOR ALL RENTALS IS 2500 MILES REGARDLESS PERIOD OF RENTAL. IF TRAVELLING OUTSIDE THE STATE OF GEORGIA, MILEAGE IS CAPPED AT 200 MILES PER DAY, 1400 MILES PER WEEK AND 2000 MILES PER MONTH FROM THE TIME OF PICKUP. EXCEEDING KM ALLOWANCE IS CHARGED AT $0.20 PER MILE. OUT OF STATE TRAVEL FEE OF $8.99/DAY APPLIES. FAILURE TO NOTIFY LOCATION AT THE TIME OF RENTAL WHEN DRIVING OUT OF ORIGINATING STATE MAY RESULT IN ADDITIONAL PENALTIES.

ONE WAY RENTALS ARE ALLOWED.

CASH, PREPAID CREDIT CARDS, DEBIT CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED TO QUALIFY THE RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL. THIS LOCATION DOES NOT ACCEPT PAYMENTS IN CASH. A CONFIRMATION DOES NOT MEAN YOU CAN USE YOUR DEBIT CARD FOR RENTAL. WE ACCEPT VISA MASTERCARD AMERICAN EXPRESS AND DISCOVER. RENTER MUST PRESENT A VALID CREDIT CARD IN HIS OR HER OWN NAME AT THE TIME OF THE RENTAL. A MINIMUM DEPOSIT OF 500 USD HOLD WILL PLACED ON THE CREDIT CARD AT THE TIME OF THE RENTAL. ALL RENTAL FEES, TAXES AND CHARGES ASSOCIATED WITH THE RENTAL ARE DUE AT THE TIME OF PICKUP.

THERE ARE NO REFUNDS OR CREDIT FOR EARLY RETURNS

RENTAL EXTENSIONS - CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING, OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION.

AIRPORT PICK UP SHUTTLE INSTRUCTIONS: UPON ARRIVAL AT HARTSFIELD – JACKSON ATLANTA AIRPORT PLEASE CALL US AT 404-704-0910 FOR PICK UP INSTRUCTIONS AND HOW TO GET A SHUTTLE.

ALL VEHICLE ARE SMOKE AND PET HAIR FREE. IF VEHICLE IS RETURNED WITH SMOKE ODOR OR PET HAIR OR ANY RESIDUE THERE WILL BE A CLEANING CHARGE UP TO 250.USD.

PREPAID TOLLS ARE AVAILABLE FOR 5.99 USD PER A DAY FOR UNLIMITED USAGE. CUSTOMER ARE RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE IF PREPAID OPTION IS NOT PURCHASED AT THE TIME OF RENTAL. TOLLS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER THE VEHICLE IS RETURNED AND WILL BE CHARGED A 50.00 USD ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTER’S CREDIT CARD OR BANK STATEMENT. YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH THOSE VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED AN ADMIN FEE OF 50.00 USD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. ALL FEES ARE TAXABLE.

TRAVEL TO CANADA AND MEXICO NOT ALLOWED

customercare@routes.ca
1 866-GOROUTES
1 866-467-6883