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Rental Policies

ATL - Atlanta Rental Policies

ADDITIONAL DRIVERS MUST MEET ALL REQUIREMENTS OF THE PRIMARY DRIVER AND A 13.00 USD PER DAY SURCHARGE WILL APPLY PER ADDITIONAL DRIVER. ANY AMENDMENTS TO THE RENTAL AGREEMENT MUST BE MADE AND SIGNED FOR AT THE RENTAL COUNTER.

AIRPORT PICK UP SHUTTLE INSTRUCTIONS: UPON ARRIVAL AT HARTSFIELD – JACKSON ATLANTA AIRPORT PLEASE CALL US AT 404-704-0910 FOR PICK UP INSTRUCTIONS AND HOW TO GET A SHUTTLE.

HOURS OF OPERATION MONDAY – SUNDAY 8:00 AM – 8:00PM

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME OR FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR A $25.00 ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HRS FROM THE RESERVED PICKUP TIME SUBJECT TO PUBLISHED BUSINESS HOURS. CANCELLATIONS MUST BE THROUGH THE ORIGINAL BOOKING SOURCE

DRIVERS MUST BE AT LEAST 21 YEARS OF AGE AND PRESENT A VALID PHOTO DRIVERS LICENSE FROM THE STATE OR COUNTRY IN WHICH THEY RESIDE AT THE TIME OF RENTAL. NON U.S. CITIZENS WHO PRESENT A FOREIGN DRIVER’S LICENSE AT THE TIME OF THE RENTAL WILL BE REQUIRED TO PRESENT THIER PASSPORT AS A SECOND FROM OF IDENTIFICATION. IF DRIVERS LICENSE IS IN A LANGUAGE OTHER THAN ENGLISH AN INTERNATIONAL DRIVERS PERMIT IS REQUIRED. ADDITIONAL DRIVERS MUST MEET THE SAME QUALIFICATIONS AS THE PRIMARY DRIVER. RENTERS MUST PROVIDE AN EMAIL ID, TWO VALID PHONE NUMBERS AND, ONE FROM U.S. AND THE OTHER FROM THE COUNTRY OF RESIDENCE. NO LEARNER PERMITS OR PHOTO COPIES OF DRIVING LICENSE ARE ACCEPTED. YOU MUST HAVE AN ORIGINAL DRIVING LICENSE WHILE RENTING A VEHICLE.

VEHICLE MUST BE RETURNED AT THE SAME LEVEL OF FUEL AS RENTED. A 25.00 USD SERVICE CHARGE PLUS FUEL COST WILL APPLY IF NOT RETURNED AT THE SAME LEVEL. THERE IS NO CREDIT FOR UNUSED FUEL.

COLLISION DAMAGE WAIVER ELIMINATES THE RENTER OR ANY AUTHORIZED DRIVERS OF FINANCIAL RESPONSIBILITY FOR THE RENTAL VEHICLE IN CASE OF AN ACCIDENT AS LONG AS THE TERMS AND CONDITIONS OF THE RENTAL AGREEMENT ARE MET. CDW IS NOT AN INSURANCE - IT IS A WAIVER OF FINANCIAL RESPONSIBILITY. IF TERMS OF THE RENTAL AGREEMENT ARE VIOLATED RENTER OR AUTHORIZED DRIVER IS RESPONSIBLE FOR UP TO THE FAIR MARKET VALUE OF VEHICLE FOR ANY DAMAGE OR LOSS OF THE RENTAL VEHICLE REGARDLESS OF FAULT AND FOR LOSS OF USE AND ADMINISTRATIVE FEES AND DIMINISHED VALUE OF THE VEHICLE. THIRD PARTIES AND UNAUTHORIZED DRIVERS ARE NOT COVERED BY CDW. THE DRIVER MUST OBTAIN AN ACCIDENT REPORT FROM POLICE OR CDW WILL BE VOID. EXCLUDED FROM CDW ARE COMPREHENSIVE LOSSES SUCH AS FIRE, VANDALISM, FLOOD, HAIL OR ACTS OF GOD. OFF ROAD DRIVING IS NOT ALLOWED AND NEGLIGENT DRIVING IS IN VIOLATION OF THE RENTAL AGREEMENT. UNDERAGE DRIVERS MUST PRESENT PROOF OF THEIR OWN FULL COVERAGE AUTO POLICY IN ORDER TO RENT. PLEASE CHECK WITH YOUR INS. FOR STATE COVERAGE REQUIREMENTS. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $24.99 PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $2,000.00 AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. ADDITIONAL CDW OPTIONS MAY BE AVAILABLE AT THE TIME OF RENTAL, CUSTOMERS SHOULD CHECK WITH THE RENTAL AGENT. THE COLLISION DAMAGE WAIVER (CDW) COST FOR PICKUP, PANEL AND CARGO TRUCKS IS $29.99 PER DAY WITH A $2,000.00 RESPONSIBILITY AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. IF DECLINING CDW/SLI RENTER MUST PRESENT PROOF OF COVERAGE WITH DOLLAR AMOUNT COVERED. WHEN USING CREDIT CARD COVERAGE OR ONLINE INSURANCE - PROOF MUST INCLUDE NAME ADDRESS AND POLICY NUMBER OF INSURER. RENTER IS RESPONSIBLE FOR ANY THIRD PARTY CLAIMS. ROUTES CAR RENTAL MAINTAINS THE RIGHT OT REFUSE TO RENT IF THESE REQUIREMENTS ARE NOT MET. REFUSAL IS AT THE DISCRETION OF THE COUNTER AGENT.

WE DO NOT RENT TO LOCAL RENTERS AND IN ORDER TO QUALIFY FOR THE RENTAL YOU MUST HAVE A VALID RETURN ITINERARY IN ORDER TO RENT. (OUR AGENT CAN ASK TO SEE THE RETURN AIR TICKET)

MILEAGE: UNLIMITED MILEAGE IS OFFERED FOR TRAVEL WITHIN THE STATE OF GEORGIA ONLY. MAXIMUM MILEAGE FOR ALL RENTALS IS 2500 MILES REGARDLESS PERIOD OF RENTAL. IF TRAVELLING OUTSIDE THE STATE OF GEORGIA, MILEAGE IS CAPPED AT 200 MILES PER DAY, 1400 MILES PER WEEK AND 2000 MILES PER MONTH FROM THE TIME OF PICKUP. EXCEEDING KM ALLOWANCE IS CHARGED AT $0.20 PER MILE. OUT OF STATE TRAVEL FEE OF $8.99/DAY APPLIES. FAILURE TO NOTIFY LOCATION AT THE TIME OF RENTAL WHEN DRIVING OUT OF ORIGINATING STATE MAY RESULT IN ADDITIONAL PENALTIES.

ONE WAY RENTALS ARE NOT ALLOWED.

CASH, PREPAID CREDIT CARDS, DEBIT CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED TO QUALIFY THE RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL. THIS LOCATION DOES NOT ACCEPT PAYMENTS IN CASH. A CONFIRMATION DOES NOT MEAN YOU CAN USE YOUR DEBIT CARD FOR RENTAL. WE ACCEPT VISA MASTERCARD AMERICAN EXPRESS AND DISCOVER. RENTER MUST PRESENT A VALID CREDIT CARD IN HIS OR HER OWN NAME AT THE TIME OF THE RENTAL. A MINIMUM DEPOSIT OF 500 USD HOLD WILL PLACED ON THE CREDIT CARD AT THE TIME OF THE RENTAL. ALL RENTAL FEES, TAXES AND CHARGES ASSOCIATED WITH THE RENTAL ARE DUE AT THE TIME OF PICKUP.

THERE ARE NO REFUNDS OR CREDIT FOR EARLY RETURNS

RENTAL EXTENSIONS - CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING, OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION.

AIRPORT PICK UP SHUTTLE INSTRUCTIONS: UPON ARRIVAL AT HARTSFIELD – JACKSON ATLANTA AIRPORT PLEASE CALL US AT 404-704-0910 FOR PICK UP INSTRUCTIONS AND HOW TO GET A SHUTTLE.

ALL VEHICLE ARE SMOKE AND PET HAIR FREE. IF VEHICLE IS RETURNED WITH SMOKE ODOR OR PET HAIR OR ANY RESIDUE THERE WILL BE A CLEANING CHARGE UP TO 250.USD.

PREPAID TOLLS ARE AVAILABLE FOR 5.99 USD PER A DAY FOR UNLIMITED USAGE. CUSTOMER ARE RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE IF PREPAID OPTION IS NOT PURCHASED AT THE TIME OF RENTAL. TOLLS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER THE VEHICLE IS RETURNED AND WILL BE CHARGED A 50.00 USD ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTER’S CREDIT CARD OR BANK STATEMENT. YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH THOSE VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED AN ADMIN FEE OF 50.00 USD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. ALL FEES ARE TAXABLE.

TRAVEL TO CANADA AND MEXICO NOT ALLOWED

customercare@routes.ca
1 866-GOROUTES
1 866-467-6883