1
2
3
4

Rental Policies

MCO - Orlando Rental Policies

***LOCAL RENTERS, PLEASE NOTE THIS IS AN AIRPORT SERVING FACILITY AND DOES NOT RENT TO LOCAL RENTERS.*** -------------------------------------------------------------------------------------------------------------- ADDITIONAL DRIVERS MUST MEET ALL REQUIREMENTS OF THE PRIMARY DRIVER AND A 14.99 USD PER DAY SURCHARGE WILL APPLY PER ADDITIONAL DRIVER. ANY AMENDMENTS TO THE RENTAL AGREEMENT MUST BE MADE AND SIGNED FOR AT THE RENTAL COUNTER. CUSTOMERS WISHING TO EXTEND THEIR RENTAL WILL PAY AN EXTENSION FEE AND WHICH IS SUBJECT TO CHANGE. ALL FEES ARE TAXABLE.

AFTER HOURS DROP OFF IS PERMITTED AT THE LOCATION, PLEASE CHECK WITH THE RENTAL AGENT AT THE TIME OF RENTAL FOR INSTRUCTIONS. RENTER WILL BE BILLED AS OF THE START OF THE NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTIL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE NOTE SHUTTLE SERVICE ONLY AVAILABLE DURING REGULAR BUSINESS HOURS.

THE MINIMUM AGE OF THE RENTER OR ANY ADDITIONAL DRIVER IS 21 YEARS AND THE MAXIMUM AGE IS 74 YEARS WITH A VALID DRIVER’S LICENSE AND MAJOR CREDIT CARD IN THE RENTERS NAME. THIS MUST BE THE SAME CREDIT CARD USED TO BOOK OR PAY ONLINE. RENTERS 21-24 YEARS OF AGE MAY RENT ECONOMY, COMPACT, INTERMEDIATE, STANDARD, FULL SIZED CARS, MINI VANS AND SUVS UP TO AN INTERMEDIATE SIZE. UNDERAGE DRIVING FEES FOR 21-24 YEAR OLD IS 24.99 USD PER DAY. ALL FEES ARE TAXABLE. FOR INTERNATIONAL CLIENTS WE REQUIRE TWO VALID PHONE NUMBERS AND AN EMAIL ID ONE FROM UNITED STATES AND ANOTHER FROM COUNTRY OF RESIDENCE. FOR US GOVERNMENT RENTERS ON OFFICIAL BUSINESS THE MINIMUM AGE IS 18

ONCE YOU ARRIVE AND HAVE RETRIEVED YOUR LUGGAGE FROM BAGGAGE CLAIM, PLEASE CALL US AT 407-237-9411. THERE ARE SEVERAL COMPLIMENTARY PHONES AVAILABLE THROUGHOUT THE BAGGAGE CLAIM LEVEL. OUR COURTEST SHUTTLE WILL PICK YOU UP FROM THE GROUND TRANSPORTATION LEVEL, ONE LEVEL BELOW BAGGAGE CLAIM. TERMINAL "A" PICK UP AREA WILL BE A11, A12, A13 AND TERMINAL "B" PICK UP AREA WILL BE B11, B12, B13. IN THE EVENT YOU HAVE ANY PROBLEM REACHING US FROM THE COURTESY PHONE YOU CAN CONTACT US AT 403-237-9411 or TOLL-FREE 1-833-923-2232.

6:00AM - 11:59PM

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME, FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE-DAY RENTAL CHARGE OR A $25.00 ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED FROM THE SOURCE THEY WERE BOOKED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HOURS FROM THE TIME STATED ON YOUR RESERVATION SUBJECT TO PUBLISHED BUSINESS HOURS. ICANCELLATIONS MUST BE THROUGH THE ORIGINAL BOOKING SOURCE.

COLLISION DAMAGE WAIVER (CDW) IS NOT INSURANCE, IT IS A WAIVER OF FINANCIAL RESPONSIBILITY. IF TERMS OF THE RENTAL AGREEMENT ARE VIOLATED RENTER OR AUTHORIZED DRIVER IS RESPONSIBLE FOR UP TO THE FAIR MARKET VALUE OF VEHICLE FOR ANY DAMAGE OR LOSS OF THE RENTAL VEHICLE REGARDLESS OF FAULT AND FOR LOSS OF USE, ADMINISTRATIVE FEES AND DIMINISHED VALUE OF THE VEHICLE. THIRD PARTIES AND UNAUTHORIZED DRIVERS ARE NOT COVERED BY CDW. THE DRIVER MUST OBTAIN AN ACCIDENT REPORT FROM POLICE OR CDW WILL BE VOID. EXCLUDED FROM CDW ARE COMPREHENSIVE LOSSES SUCH AS FIRE, VANDALISM, FLOOD, HAIL OR ACTS OF GOD. DRIVING OFF ROAD IS NOT ALLOWED AND NEGLIGENT DRIVING IS A VIOLATION OF THE RENTAL AGREEMENT. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $21.99 PER DAY AND LIMITS RENTER’S RESPONSIBILITY TO A $2,000.00 DEDUCTIBLE REGARDLESS OF THE FAULT AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. $24.99 PER DAY AND LIMITS RENTER’S RESPONSIBILITY TO A $1,500.00 DEDUCTIBLE REGARDLESS OF THE FAULT AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. THE COLLISION DAMAGE WAIVER (CDW) COST FOR PICKUP, PANEL AND CARGO TRUCKS IS $24.99 PER DAY WITH A $3,000.00 DEDUCTIBLE REGARDLESS OF THE FAULT AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. IF DECLINING CDW RENTER MUST PRESENT PROOF OF COVERAGE THAT COVERS THE RENTAL VEHICLE, INCLUDING DOLLAR AMOUNT COVERED. PROOF MUST INCLUDE NAME, ADDRESS AND POLICY NUMBER OF INSURER. YOUR OWN PERSONAL AUTO OR CREDIT CARD COVERAGE MAY PROVIDE RENTAL CAR DAMAGE LOSS OR ADDITIONAL COVERAGE; HOWEVER ROUTES CAR RENTAL CANNOT PROVIDE ANY ADVICE WITH RESPECT TO WHAT THEY MAY COVER. RENTER IS RESPONSIBLE FOR ANY THIRD PARTY CLAIMS. ROUTES CAR RENTAL MAINTAINS THE RIGHT TO REFUSE TO RENT IF THESE REQUIREMENTS ARE NOT MET. REFUSAL IS AT THE DISCRETION OF THE COUNTER AGENT. ALL FEES ARE TAXABLE.

THIS LOCATION ONLY ACCEPTS PAYMENT IN ITS LOCAL CURRENCY

DEBIT CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL UPON RETURN.

WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER. RENTER MUST PRESENT A VALID CREDIT CARD IN HIS OR HER OWN NAME. MAJOR CREDIT CARD AND DRIVERS LICENSE MUST BE IN THE SAME A MINIMUM DEPOSIT OF 500 USD OR THE ESTIMATED TOTAL PLUS 30 PERCENT, WHICHEVER IS GREATER, MUST BE AVAILABLE ON THE CREDIT CARD. PREPAID CREDIT CARDS, DEBIT CARDS, VIRTUAL CREDIT CARDS, ONLINE TRANSFER, MINIATURE KEY-TAG STYLE CREDIT CARDS, CASH RENTALS, CHECK AND TRAVELER’S CHECK ARE NOT ACCEPTABLE WHiLE RENTING A VEHICLE.

DRIVERS MUST BE AT LEAST 21 YEARS OF AGE AND PRESENT A VALID PHOTO DRIVERS LICENSE FROM THE STATE OR COUNTRY IN WHICH THEY RESIDE AT THE TIME OF RENTAL. PASSPORT VERIFICATION IS REQUIRED TO MATCH THE NAME ON DRIVERS LICENSE. IF DRIVERS LICENSE IS IN A LANGUAGE OTHER THAN ENGLISH AN INTERNATIONAL DRIVERS PERMIT AND VALID PASSPORT IS REQUIRED. ADDITIONAL DRIVERS MUST MEET THE SAME QUALIFICATIONS AS THE PRIMARY DRIVER. THE ADDITIONAL DRIVER FEE IS 14.99 USD PER DAY. UNDERAGE DRIVING FEES FOR 21-24 YEAR-OLD ARE 24.99 USD PER DAY. ALL FEES ARE TAXABLE. FOR INTERNATIONAL RENTERS WE NEED AN EMAIL ID ,TWO VALID PHONE NUMBERS AND, ONE FROM US AND THE OTHER FROM THE COUNTRY OF RESIDENCE. NO LEARNER PERMITS OR PHOTO COPIES OF DRIVING LICENSE ARE ACCEPTED. YOU MUST HAVE AN ORIGINAL DRIVING LICENSE WHILE RENTING A VEHICLE.

PLEASE NOTE DUPLICATE RESERVATIONS THAT ARE NOT PICKED UP OR CANCELLED WILL BE SUBJECT TO AN ADMIN FEE. PLEASE REFER TO CANCELLATION FOR FURTHER DETAILS.

THERE ARE NO REFUNDS OR CREDIT FOR EARLY RETURNS.

CHILD SEAT/INFANT (0-12 MONTH / 0-13 KG) INFANT SEAT CHILD SEATS 11.99 USD PER DAY AND CHILD SEAT/TODDLER 4-7 YEARS / 15-30 KG) TODDLER SEAT 11.99 USD PER DAY. NAVIGATIONAL SYSTEM GPS IS AVAILABLE FOR 8.99 USD PER DAY ALL OPTIONAL EQUIPMENT ARE AVAILABLE UPON REQUEST AND SUBJECT TO AVAILABILITY. ALL FEES ARE TAXABLE

A REFUELLING SURCHARGE WILL BE APPLIED IF VEHICLE IS RETURNED WITH LESS FUEL THAN AT TIME OF RENTAL. PLEASE CHECK AT THE RENTAL COUNTER FOR DETAILS OF ALL GASOLINE OPTIONS. PLEASE BE AWARE THAT WE ARE UNABLE TO ISSUE A REFUND/CREDIT FOR UNUSED FUEL.

VEHICLES ARE NOT PERMITTED TO LEAVE THE STATE OF FLORIDA AND WILL RESULT IN ADDITIONAL FINANCIAL PENALTIES.

SUPPLEMENTAL LIABILITY INSURANCE IS OPTIONAL AND IS A SECONDARY INSURANCE PRODUCT THAT PICKS UP WHERE PRIMARY LIABILITY STATE STATUTORY LIMITS LEAVES OFF (PRIMARY LIABILITY AT REQUIRED STATE MINIMUMS INCLUDED IN THE RENTAL RATE). SLI CAN BE PURCHASED AT $12.36 PER DAY.

LOCAL RENTERS PLEASE NOTE THIS IS AN AIRPORT SERVING FACILITY AND DOES NOT RENT TO LOCAL RENTERS.

MILEAGE IS UNLIMITED UP TO BUT NOT EXCEEDING 2500 MILES PER RENTAL PERIOD.MILEAGE ANY EXCESS MILES WILL CHARGES AT 0.15 USD PER MILE.

VEHICLE IS HELD UP TO TWO HOURS FROM THE TIME STATED ON YOUR RESERVATION. CUSTOMER AGREES TO PAY AN ADMIN FEE OF ONE-DAY RENTAL CHARGE OR $25.00 WHICHEVER IS HIGHER ON THE CREDIT CARD PROVIDED AT TIME OF RESERVATION IF THEY FAIL TO SHOW UP OR CANCEL THEIR RESERVATION 48 HOURS PRIOR TO PICK UP TIME STATED ON THEIR RESERVATION.

ONE WAY RENTALS ARE NOT ALLOWED.

CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING, OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION. RENTAL EXTENSIONS CANNOT BE DONE OVER THE PHONE OR EMAIL. RENTER MUST COME TO RENTAL LOCATION TO EXTEND THE RENTAL PERIOD.

WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER CREDIT CARDS. DEBIT CARDS ARE ACCEPTABLE ON RETURN OF THE VEHICLE. CREDIT CARD MUST BE PRESENTED WITH AVAILABLE CREDIT IN RENTER’S NAME. THE SIGNATURE ON THE BACK MUST MATCH THE NAME PRINTED ON THE CARD.

WE USE REASONABLE COMMERCIAL EFFORTS TO INSURE THE ACCURACY OF ALL INFORMATION POSTED ON OUR WEBSITE, OR DISTRIBUTED TO OTHER WEBSITES. OUR LIABILITY, IF ANY, SHALL BE LIMITED TO THE AMOUNT OF RENTAL CHARGES PAID TO US. THE TERMS AND CONDITIONS AND PREVAILING LAW COVERING THE RENTAL SHALL BE THOSE STATED ON THE RENTAL CONTRACT PRESENTED AT THE RENTAL LOCATION. IF YOU BOOKED A PREPAID PAY NOW RATE YOU WILL BE CHARGED IN USD FOR THE TOTAL QUOTED. PAY ON ARRIVAL RATES OR ANY ADD ON PURCHASES THAT ARE PAYABLE AT PICKUP WILL BE TAKEN IN LOCAL CURRENCY AT THE TIME OF PAYMENT. A RENTAL DAY CONSISTS OF A 24-HOUR PERIOD COMMENCING WITH DATE AND TIME INDICATED ON THE RENTAL CONTRACT. CHANGES TO THE RESERVATION OR THE RENTAL MAY RESULT IN A CHANGE OF RATE OR AN ADDITIONAL FEE. THERE ARE NO REFUNDS FOR EARLY RETURNS. MULTIPLE OR DUPLICATE RESERVATIONS MUST BE MADE IN DIFFERENT NAMES OR THOSE RESERVATIONS MAY NOT BE HONORED AND ARE SUBJECT TO AN ADMIN FEE. VEHICLE MAKES AND MODELS ARE EXAMPLES ONLY AND ARE NOT GUARANTEED. IF YOU HAVE RESERVED A PAY ON ARRIVAL RENTAL A CREDIT CARD GUARANTEE IS REQUIRED IN ORDER TO RESERVE A VEHICLE. IF YOU HAVE RESERVED A PREPAID PAY NOW RENTAL YOUR CREDIT CARD WILL BE CHARGED IN FULL AT THE TIME OF RESERVATION. YOUR BOOKING WILL BE GUARANTEED FOR PICKUP. THE CREDIT CARD USED FOR PREPAYMENT MUST BE PRESENTED AT THE RENTAL COUNTER AT THE TIME OF PICK UP. THIS IS A NON-REFUNDABLE RESERVATION AND MAY NOT BE MODIFIED OR CANCELLED. IF YOU DO NOT PICKUP YOUR RENTAL WHEN SCHEDULED YOUR RESERVATION WILL BE CANCELLED AND YOU WILL NOT RECEIVE A REFUND OR CREDIT. PREPAID RATES ARE SUBJECT TO AVAILABILITY. NOT INCLUDED IN YOUR RATE IS FUEL, UNDERAGE DRIVER FEE, ADDITIONAL DRIVER FEE AND SPECIAL EQUIPMENT AS WELL AS SUPPLEMENTAL LIABILITY INSURANCE OR ANY OTHER AVAILABLE OPTION. YOU WILL BE RESPONSIBLE FOR ANY DEDUCTIBLE OR EXCESS OF INCLUDED COLLISION OR THEFT WAIVERS IN CASE OF DAMAGE OR LOSS.

COURTESY SHUTTLE IS AVAILABLE TO AND FROM THE AIRPORT DURING REGULAR BUSINESS HOURS

ALL VEHICLE ARE SMOKE AND PET HAIR FREE. IF VEHICLE IS RETURNED WITH SMOKE ODOR, PET HAIR OR ANY RESIDUE THERE WILL BE A CLEANING CHARGE UP TO 250.USD.

PREPAID TOLLS ARE AVAILABLE FOR 4.99 USD PER A DAY PLUS USAGE. CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE IF PREPAID OPTION IS NOT PURCHASED AT THE TIME OF RENTAL. TOLLS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER THE VEHICLE IS RETURNED AND WILL BE CHARGED A 50.00 USD ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTER’S CREDIT CARD OR BANK STATEMENT. YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH THOSE VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED AN ADMIN FEE OF 50.00 USD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. ALL FEES ARE TAXABLE.

TRAVEL TO CANADA IS NOT PERMITTED.

TRAVEL TO MEXICO IS NOT PERMITTED.

customercare@routes.ca
1 866-GOROUTES
1 866-467-6883