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Rental Policies

ORD - Routes Chicago O'Hare Airport Off Airport Rental Policies

LOCAL RENTERS PLEASE NOTE THIS IS AN AIRPORT SERVING FACILITY AND DOES NOT RENT TO LOCAL RENTERS. ALL CUSTOMERS MUST HAVE A VALID RETURN ITINERARY IN ORDER TO RENT. ***************************************************************************************************** ADDITIONAL DRIVERS MUST MEET ALL REQUIREMENTS OF THE PRIMARY DRIVER AND A 13.50 USD PER DAY SURCHARGE WILL APPLY PER ADDITIONAL DRIVER. . ANY AMENDMENTS TO THE RENTAL AGREEMENT MUST BE MADE AND SIGNED FOR AT THE RENTAL COUNTER.

AFTER HOURS DROP OFF IS PERMITTED AT THE LOCATION. RENTER WILL BE BILLED TO THE START OF NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTIL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE INQUIRE AT THE RENTAL COUNTER FOR FURTHER DETAILS.

THE MINIMUM AGE OF THE RENTER OR ANY ADDITIONAL DRIVER IS 24 YEARS AND MAXIMUM IS 74 YEARS WITH A VALID DRIVERS LICENSE AND MAJOR CREDIT CARD IN HIS OR HER OWN NAME. THIS MUST BE THE SAME CREDIT CARD USED TO BOOK OR PAY ONLINE. UNDERAGE DRIVERS 24 AND 25 YEARS OF AGE MAY DRIVE ECONOMY THROUGH STANDARD SIZE CARS AND MINIVANS. AN UNDERAGE FEE OF 25 USD PER DAY APPLIES.

AIRPORT PICK UP SHUTTLE INSTRUCTIONS: UPON ARRIVAL AT OHARE AIRPORT PLEASE CALL US AT 1-847-671-4000 FOR PICK UP INSTRUCTIONS. ONCE YOU HAVE CONTACTED US PROCEED TO THE CAR RENTAL SHUTTLE LOADING ZONE OUTSIDE OF BAGGAGE CLAIM TERMINAL 1 DOOR 1E -TERMINAL 2 DOOR 2D - TERMINAL 3 DOOR 3H AND TERMINAL 5 DOOR 5B. UPON RETURN THE SHUTTLE WILL BRING YOU TO YOUR DESIGNATED TERMINAL.

THIS LOCATION IS OPEN 24 HRS 7 DAYS A WEEK

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME OR FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR A $25.00 ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HRS FROM THE RESERVED PICKUP TIME SUBJECT TO PUBLISHED BUSINESS HOURS. CANCELLATIONS MUST BE THROUGH THE ORIGINAL BOOKING SOURCE

COLLISION DAMAGE WAIVER ELIMINATES THE RENTER OR ANY AUTHORIZED DRIVERS OF FINANCIAL RESPONSIBILITY FOR THE RENTAL VEHICLE IN CASE OF AN ACCIDENT AS LONG AS THE TERMS AND CONDITIONS OF THE RENTAL AGREEMENT ARE MET. CDW IS NOT AN INSURANCE - IT IS A WAIVER OF FINANCIAL RESPONSIBILITY. IF TERMS OF THE RENTAL AGREEMENT ARE VIOLATED RENTER OR AUTHORIZED DRIVER IS RESPONSIBLE FOR UP TO THE FAIR MARKET VALUE OF VEHICLE FOR ANY DAMAGE OR LOSS OF THE RENTAL VEHICLE REGARDLESS OF FAULT AND FOR LOSS OF USE AND ADMINISTRATIVE FEES AND DIMINISHED VALUE OF THE VEHICLE. THIRD PARTIES AND UNAUTHORIZED DRIVERS ARE NOT COVERED BY CDW. THE DRIVER MUST OBTAIN AN ACCIDENT REPORT FROM POLICE OR CDW WILL BE VOID. EXCLUDED FROM CDW ARE COMPREHENSIVE LOSSES SUCH AS FIRE, VANDALISM, FLOOD, HAIL OR ACTS OF GOD. DRIVING ON BEACHES IS NOT ALLOWED AND NEGLIGENT DRIVING IS IN VIOLATION OF THE RENTAL AGREEMENT. LOCAL AND UNDERAGE DRIVERS MUST PRESENT PROOF OF THEIR OWN FULL COVERAGE AUTO POLICY IN ORDER TO RENT. PLEASE CHECK WITH YOUR INS. FOR STATE COVERAGE REQUIREMENTS. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $15.99 PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $2,000.00 AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. ADDITIONAL CDW OPTIONS MAY BE AVAILABLE AT THE TIME OF RENTAL, CUSTOMERS SHOULD CHECK WITH THE RENTAL AGENT. THE COLLISION DAMAGE WAIVER (CDW) COST FOR PICKUP, PANEL AND CARGO TRUCKS IS $21.99 PER DAY WITH A $3,000.00 RESPONSIBILITY AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. IF DECLINING CDW RENTER MUST PRESENT PROOF OF COVERAGE WITH DOLLAR AMOUNT WHEN USING CREDIT CARD COVERAGE OR ONLINE INSURANCE. PROOF MUST INCLUDE NAME ADDRESS AND POLICY NUMBER OF INSURER. RENTER IS RESPONSIBLE FOR ANY THIRD PARTY CLAIMS. ROUTES CAR RENTAL MAINTAINS THE RIGHT OT REFUSE TO RENT IF THESE REQUIREMENTS ARE NOT MET. REFUSAL IS AT THE DISCRETION OF THE COUNTER AGENT.

CASH AND DEBIT CARD MAY NOT BE USED FOR DEPOSIT BUT CAN BE USED TO PAY AT RETURN OF VEHICLE. A CONFIRMATION DOES NOT MEAN YOU CAN USE YOUR DEBIT CARD FOR RENTAL. DO NOT USE YOUR DEBIT CARDS FOR ONLINE RESERVATIONS. WHEN REFUNDED OR HOLDS ARE RELEASED YOUR BANK MAY TAKE UP TO 10 BUSINESS DAYS TO RETURN FUNDS TO YOUR ACCOUNT.

WE ACCEPT VISA MASTERCARD AMERICAN EXPRESS DISCOVER DINERS CLUB AND CARTE BLANCHE. RENTER MUST PRESENT A VALID CREDIT CARD IN HIS OR HER OWN NAME. A MINIMUM DEPOSIT OF 500 USD OR THE ESTIMATED TOTAL PLUS 30 PER CENT - WHICHEVER IS GREATER - MUST BE AVAILABLE ON THE CREDIT CARD.

ALL DRIVERS MUST HAVE A VALID DRIVERS LICENSE FROM THEIR COUNTRY OF RESIDENCE. IF THE LICENSE IS NOT IN ENGLISH THEY MUST ALSO PRESENT A VALID INTERNATIONAL DRIVERS PERMIT AND A PASSPORT.

THERE ARE NO REFUNDS FOR EARLY RETURNS

Child Seat/Infant (0-12 month / 0-13kg) InfantSeat CHILD SEATS AVAILABLE UPON REQUEST FOR 10.99USD PER DAY Child Seat/Toddler 4-7 years / 15-30 kg) ToddlerSeat PLEASE INDICATE TYPED OF SEAT NEEDED. Navigational System (Built in system) NavigationalSystem GPS IS AVAILABLE FOR 6.99 USD A DAY. REQUEST AT BOOKING AND SUBJECT TO AVAILABILITY..

VEHICLE MUST BE RETURNED AT THE SAME LEVEL OF FUEL AS RENTED. A 25.00 USD SERVICE CHARGE PLUS FUEL COST WILL APPLY IF NOT RETURNED AT THE SAME LEVEL. THERE IS NO CREDIT FOR UNUSED FUEL.



FAILURE TO NOTIFY LOCATION AT THE TIME OF RENTAL WHEN DRIVING OUT OF ORIGINATING STATE MAY RESULT IN ADDITIONAL PENALTIES.

SLI - SUPPLEMENTAL LIABILITY INSURANCE PROVIDES PROTECTION OF UP TO ONE MILLION USD FOR THIRD PARTY CLAIMS AFTER PRIMARY LIABILITY IS EXHAUSTED. SLI IS 12.99 USD PER DAY. PAI - PERSONAL ACCIDENT INSURANCE COVERS DRIVER AND PASSENGERS FOR ACCIDENTAL DEATH AND MEDICAL-UP TO 2500 USD AND AMBULANCE - 500 USD DURING THE RENTAL PERIOD PAI EXTENDS TO THE RENTER DURING THE RENTAL AND TO ALL PASSENGERS WHILE ENTERING OR EXITING OR OCCUPYING THE RENTAL VEHICLE. SOME TERMS AND CONDITIONS MAY APPY. PAI IS 4.99 USD PER DAY. UNDERAGE RENTALS MUST PROVIDE PROOF OF THEIR OWN PERSONAL INSURANCE IN ORDER TO RENT.

WE DO NOT ACCEPT LOCAL RENTERS AND IN ORDER TO QUALIFY FOR THE RENTAL YOU NEED TO HAVE A RETURN AIR TICKET. (OUR AGENT CAN ASK TO SEE THE RETURN AIR TICKET )

MAXIMUM MILEAGE FOR ALL RENTALS FOR TRAVELERS FROM OUTSIDE THE CHICAGO AREA IS 3500 MILES REGARDLESS PERIOD OF RENTAL.



ONE WAY RENTALS ARE NOT ALLOWED.

RENTAL EXTENSIONS - CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING, OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION.

WE ACCEPT VISA MASTERCARD AMERICAN EXPRESS DISCOVER DINERS CLUB AND CARTE BLANCHE. RENTER MUST PRESENT A VALID CREDIT CARD IN HIS OR HER OWN NAME

3901 MANNHIEM ROAD, SCHILLER PARK, 60176, ILLINOIS, USA

WE DO NOT ACCEPT PREPAID / DEBIT CARDS





RENTERS WITH DISABILITIES: PLEASE NOTE OUR RENTAL VEHICLES ARE NOT EQUIPPED/MODIFIED TO BE OPERATED BY INDIVIDUALS WITH PHYSICAL DISABILITIES. HENCE CURRENTLY WE ARE UNABLE TO RENT VEHICLES TO INDIVIDUALS WITH ANY PHYSICAL DISABILITY.



ALL VEHICLE ARE SMOKE AND PET HAIR FREE. IF VEHICLE IS RETURNED WITH SMOKE ODOR OR PET HAIR OR ANY RESIDUE THERE WILL BE A CLEANING CHARGE UP TO 250.USD.

PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE CHARGE PAYABLE TO THE THIRD PARTY OF 50.00 USD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT

TRAVEL TO CANADA AND MEXICO NOT ALLOWED

customercare@routes.ca
1 866-GOROUTES
1 866-467-68837