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Rental Policies

YEG - Edmonton Rental Policies

ADDITIONAL DRIVER RATE IS $9.99/DAY PLUS GST. ADDITIONAL DRIVER MUST ALSO MEET ALL THE AGE AND LICENSE REQUIREMENTS LISTED BELOW.

AFTER HOUR DROPS ARE PERMITTED AT THE LOCATION. RENTER WILL BE BILLED TO THE START OF NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTILL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE INQUIRE AT THE RENTAL COUNTER FOR FURTHER DETAILS.

ALL RENTERS MUST BE 21 YEARS OF AGE OR OLDER. RENTERS MUST BE OVER 25 TO RENT A PREMIUM OR LARGER VEHICLE. ALL RENTERS UNDER THE AGE OF 25 MUST PROVIDE PROOF OF A VALID AUTO INSURANCE POLICY TO QUALIFY FOR A RENTAL. GRADUATED LICENSE RESTRICTIONS APPLY. UNDERAGE DRIVER FEE 21 TO 24 YEARS - $25.00 CAD PER DAY. MAXIMUM AGE TO RENT A CAR IS 74 YEARS OLD.

THANK YOU FOR CHOOSING ROUTES CAR RENTALS. UPON ARRIVAL AT (YEG) EDMONTON INTERNATIONAL AIRPORT, PLEASE CALL US AT 780-955-2224 TO LET US KNOW YOU HAVE ARRIVED AND OUR SHUTTLE VAN WILL PICK YOU UP OUTSIDE DOOR NUMBER 9.

OUR BUSINESS HOURS ARE AS FOLLOWS: MON - FRI : 8 AM TO 6PM SAT, SUN AND ALL HOLIDAYS : 9 AM TO 1 PM

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME OR FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR A $25.00 ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HRS FROM THE RESERVED PICKUP TIME SUBJECT TO PUBLISHED BUSINESS HOURS.

PROOF OF INSURANCE SHOULD INCLUDE THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES TO ALL POLICIES INCLUDING COLLISION INSURANCE PURCHASED FROM *ONLINE* BOOKING SOURCES. PACKAGE A: COLLISION DAMAGE WAIVER (CDW): COST: $15.99 PLUS GST PER DAY DEDUCTIBLE: $2000.00 PACKAGE B: COLLISION DAMAGE WAIVER (CDW): COST: $19.99 PLUS GST PER DAY DEDUCTIBLE: $1000.00. DELUXE PACKAGE: $24.99 PLUS GST PER DAY INCLUDES $1000.00 DEDUCTIBLE CDW, PERSONAL ACCIDENT INSURANCE AND THEFT PROTECTION. FOR PICKUP TRUCKS, PANEL TRUCKS AND CARGO TRUCKS CDW COST $21.99 PLUS GST PER DAY WITH $3000 DEDUCTIBLE. FOR PICKUP TRUCKS, PANEL TRUCKS AND CARGO TRUCKS CDW COST $21.99 PLUS HST PER DAY WITH $3000 DEDUCTIBLE. EXCEPTIONS: COLLISION DAMAGE WAIVER INCLUDING COMPREHENSIVE LOSSES SUCH AS FIRE, THEFT, VANDALISM, FLOOD, HAIL, DRIVER NEGLIGENCE, IMPAIRED DRIVING, OR ACTS OF GOD. 1. THE RENTER MAY OPT TO USE A NORTH AMERICAN CREDIT CARD THAT ENCOMPASSES RENTAL INSURANCE. 2. IF THESE ARE NOT AVAILABLE, THE RENTER MAY OPT TO USE THEIR PERSONAL AUTO POLICY ISSUED BY A NORTH AMERICAN INSURANCE AGENCY OR TRAVELERS INSURANCE, IF THE POLICY IS TRANSFERABLE. 2A. PERSONAL AUTO POLICY FROM A NORTH AMERICAN INSURANCE BROKERAGE MUST HAVE TRANSFERABLE INSURANCE FOR RENTAL VEHICLES 2B. TRAVELERS INSURANCE MUST CLEARLY SPECIFY 1. COVERAGE IS AVAILABLE WITHIN CANADA AND THE USA 2. WHAT IS INCLUDED AND THE APPLICABLE DEDUCTIBLES 3. IF OPTIONS 1 AND 2 ARE NOT AVAILABLE, THE RENTER MUST PURCHASE ROUTES CDW COVERAGE. NOTE: ROUTES CAR RENTAL DOES NOT PROVIDE CDW AND/OR LDW COVERAGE EXCEEDING TWENTY-ONE CONSECUTIVE DAYS AND FOR LUXURY OR PREMIUM VEHICLES. INSURANCE COVERAGE DOCUMENTATION MUST BE PRESENTED AT THE TIME OF RENTAL. ROUTES CAR RENTAL MAINTAINS THE RIGHT TO REFUSE TO RENT IF THE ABOVE REQUIREMENT IS NOT MET

WE ACCEPT PRE-AUTHORIZATION ON MAJOR CREDIT CARDS-VISA, MASTERCARD AND AMEX. CASH AND DEBIT CARD ARE ACCEPTED FOR PAYMENT ONLY AT THE END OF THE RENTAL.

DEPOSIT RULES: DEPOSTIS CAN ONLY BE MADE BY AMERICAN EXPRESS, VISA AND MASTER CARD IN RENTERS NAME. FOR DEPOSIT - - - - A DEPOSIT OF $500 CAD OR THE ESTIMATED TOTAL PLUS 30 PERCENT WHICHEVER IS GREATER IS TAKEN AT THE TIME OF RENTAL. LOCAL RENTERS MINIMUM DEPOSIT IS $1000.00. PREPAID CREDIT CARDS OR DEBIT CARDS (WITH OR WITHOUT VISA OR MASTER CARD LOGO) OR ARE NOT ACCEPTED AS FORMS OF DEPOSIT BUT CAN BE USED FOR PAYMENT AT THE END OF THE RENTAL

405-11TH AVENUE, NISKU, ALBERTA T9E 7N2 PLEASE CALL US AT 780-955-2224 TO LET US KNOW YOU HAVE ARRIVED AND OUR FREE SHUTTLE VAN WILL PICK YOU UP OUTSIDE DOOR NUMBER 9.

ALL DRIVERS MUST HAVE A VALID U.S OR CANADIAN LICENSE. FOR INTERNATIONAL CUSTOMERS: INTERNATIONAL DRIVERS PERMIT ACCEPTED ALONGWITH THEIR NATIONAL LICENSE.

USA TRAVEL : $15.99 PERDAY ENABLES RENTERS TO TRAVEL OUTSIDE OF THE PROVINCE, INCLUDING THE UNITED STATES: . GPS NAVIGATION SYSTEM $ 12.99 PER DAY CONSIDER ADDING A GPS TRACKING SYSTEM TO YOUR RENTAL VEHICLE TO REACH YOUR DESTINATION WITH EASE AND EFFICIENCY. THIS SYSTEM WILL BE AVAILABLE UPON REQUEST. BABY BOOSTER SEAT(S) : $11.99 PER DAY THREE TYPES OF CHILD CAR SEAT RENTALS ARE AVAILABLE:1. REAR-FACING2. FORWARD-FACING 3. BOOSTER SEAT ROAD SIDE ASSISTANCE PACKAGE $7.99 PER DAY

ALL CARS ARE PROVIDED WITH FULL TANK OF GAS AND SHOULD BE RETURNED WITH FULL TANK OF GAS PREPAID GAS OPTION AVAILABLE ON COUNTER. GAS CHARGES OR PENALTIES REFUELING CHARGES ARE $2.50 PER LITER.

UNLIMITED MILEAGE WITHIN ALBERTA, CANADA (UPTO 3500 KM PER RENTAL PERIOD) CUSTOMERS MUST INFORM AT THE COUNTER IF DRIVING OUT OF PROVINCE / STATE.LOCAL RENTERS WILL BE SUBJECT TO CAPPED MILEAGE (200 KMS/DAY) EVEN THOUGH THE RATE DISPLAYED MAY BE SHOWN AS UNLIMITED.

ROAD SIDE ASSISTANCE PACKAGE $7.99 PER DAY

UNLIMITED MILEAGE OFFERED IN THE PROVINCE OF ALBERTA ONLY UPTO A MAXIMUM OF 3500 KM. VEHICLES ARE NOT ALLOWED TO LEAVE THE PROVINCE OF ALBERTA WITHOUT WRITTEN PERMISSION. WHEN TRAVELING OUTSIDE THE PROVINCE OF ALBERTA KILOMETER CAP OF 200 KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 2000 KM PER MONTH APPLIES. THIS IS THE MAXIMUM KM ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. A $0.20 CENT PER KM EXCESS CHARGE AND A BORDER CROSSING FEE OF $ 10.99 PER DAY WILL APPLY. -LOCAL RENTERS DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KMS PER DAY,1400 KMS PER WEEK UP TO A MAXIMUM OF 2000 KMS PER MONTH ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM.PLEASE NOTE ANY VEHICLE LEAVING THE PROVINCE REQUIRES WRITTEN AUTHORIZATION.

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO THEIR PICK UP TIME, OR FAIL TO SHOW UP FOR THEIR RENTAL, WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR $ 25.00 FEE, WHICHEVER IS HIGHER. IT IS OUR POLICY TO HOLD RESERVATION UPTO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS.

ONE WAY RENTALS ALLOWED TO CALGARY (ALBERTA) WITH A DROP OFF FEE OF $285.00 .

ROAD SIDE ASSISTANCE PACKAGE $7.99 PER DAY

WE DO NOT ACCEPT PREPAID CARDS

THERE ARE NO EARLY RETURN REFUNDS

WE HOLD THE RESERVATION FOR 2 HOURS

RENTERS WITH DISABILITIES: PLEASE NOTE OUR RENTAL VEHICLES ARE NOT EQUIPPED/MODIFIED TO BE OPERATED BY INDIVIDUALS WITH PHYSICAL DISABILITIES. HENCE CURRENTLY WE ARE UNABLE TO RENT VEHICLES TO INDIVIDUALS WITH ANY PHYSICAL DISABILITY.

THANK YOU FOR CHOOSING ROUTES CAR RENTALS. UPON ARRIVAL AT (YEG) EDMONTON INTERNATIONAL AIRPORT, PLEASE CALL US AT 780-955-2224 TO LET US KNOW YOU HAVE ARRIVED AND OUR SHUTTLE VAN WILL PICK YOU UP OUTSIDE DOOR NUMBER 9.

ROUTES CAR and TRUCK RENTAL VEHICLES ARE SMOKE FREE. CHARGES OF C$150/- APPLIES IN CASE OF SMOKE OR PET HAIR OR COFFEE SPILL ON VEHICLE SEATS OR CARPET.

LICENSING FEE $ 1.99 PER DAY. RECOVERY FEE $5.99 PER RENTAL. GST TAX 5 PERCENT

PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE CHARGE PAYABLE TO THE THIRD PARTY OF 50.00 CAD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT

NOT ALLOWED

VEHICLES CROSSING TO THE USA MUST HAVE WRITTEN PERMISSION AND ARE SUBJECT TO A MILEAGE CAP OF 200 KM FREE PER DAY OR 1200 KM /WEEK UPTO A MAXIMUM OF 3500 KM PER MONTH. THIS IS THE MAXIMUM ON ANY RENTAL REGARDLESS OF LENGTH. A $0.15 PER EXCESS KM CHARGE AND A BORDER CROSSING FEE OF 10.99/DAY WILL APPLY.

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1 866-GOROUTES