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Rental Policies

YEG - Edmonton Rental Policies

ADDITIONAL DRIVER RATE IS $10.99/DAY PLUS GST. ADDITIONAL DRIVER MUST ALSO MEET ALL THE AGE AND LICENSE REQUIREMENTS AS THE PRIMARY DRIVER LISTED BELOW.

AFTER HOUR DROPS ARE PERMITTED AT THE LOCATION. RENTER WILL BE BILLED TO THE START OF NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTIL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE INQUIRE AT THE RENTAL COUNTER FOR FURTHER DETAILS. PLEASE NOTE SHUTTLE SERVICE IS ONLY AVAILABLE DURING REGULAR BUSINESS HOURS

THE MINIMUM AGE OF THE RENTER OR ANY ADDITIONAL DRIVER IS 21 YEARS AND THE MAXIMUM AGE IS 74 YEARS WITH A VALID DRIVER’S LICENSE AND MAJOR CREDIT CARD IN THE RENTERS NAME. THIS MUST BE THE SAME CREDIT CARD USED TO BOOK OR PAY ONLINE. RENTERS 21-24 YEARS OF AGE MAY RENT ECONOMY, COMPACT, INTERMEDIATE, STANDARD, FULL SIZED CARS, MINI VANS AND SUVS UP TO AN INTERMEDIATE SIZE. UNDERAGE DRIVERS FEES OF $25.00 PER DAY APPLIES FOR RENTERS 21-24 YEARS OLD. ADDITIONAL DRIVER FEE IS $ 10.99 PER DAY. FOR US GOVERNMENT RENTERS ON OFFICIAL BUSINESS THE MINIMUM AGE IS 18. MAXIMUM AGE TO RENT IS 74 YEARS OLD

AIRPORT PICK UP INSTRUCTIONS: UPON ARRIVAL AT THE EDMONTON INTERNATIONAL AIRPORT, PLEASE CALL US AT 780-955-2224 TO LET US KNOW YOU HAVE ARRIVED AND OUR SHUTTLE VAN WILL PICK YOU UP OUTSIDE DOOR NUMBER 10 SHORTLY.

OUR BUSINESS HOURS ARE AS FOLLOWS PLEASE REFER TO OUR WEBSITE.

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION FROM THE SOURCE WHICH IT WAS BOOKED AT LEAST 48 HOURS PRIOR TO THEIR PICK UP TIME, OR FAIL TO SHOW UP FOR THEIR RENTAL, WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR $ 25.00 FEE, WHICHEVER IS HIGHER. IT IS OUR POLICY TO HOLD RESERVATION UPTO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS.

PURCHASE OF CDW IS NOT MANDATORY. CUSTOMERS WHO DO NOT PURCHASE OUR CDW MUST PROVIDE PROOF OF INSURANCE THAT INCLUDES THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES TO ALL POLICIES INCLUDING COLLISION INSURANCE PURCHASED FROM *ONLINE* BOOKING SOURCES. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $15.99 PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $2,000.00 FOR ECONOMY, COMPACT, INTERMEDIATE, STANDARD, AND FULL SIZE VEHICLE’S. THE FINANCIAL RESPONSIBILITY ON MID-SIZE AND STANDARD SUV’S (5 SEATER) IS $3,000 AND THE FINANCIAL RESPONSIBILITY ON FULL-SIZE SUV’S AND MINIVANS IS $3,500.ADDITIONAL CDW OPTIONS MAY BE AVAILABLE AT THE TIME OF RENTAL, CUSTOMERS SHOULD CHECK WITH THE RENTAL AGENT. THE COLLISION DAMAGE WAIVER (CDW) COST FOR PICKUP, PANEL AND CARGO TRUCKS IS $21.99 PER DAY WITH A $3,000.00 RESPONSIBILITY AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. EXCEPTIONS: COLLISION DAMAGE WAIVER INCLUDING COMPREHENSIVE LOSSES SUCH AS FIRE, THEFT, VANDALISM, FLOOD, HAIL, DRIVER NEGLIGENCE, IMPAIRED DRIVING, OR ACTS OF GOD. 1. THE RENTER MAY OPT TO USE A NORTH AMERICAN CREDIT CARD THAT ENCOMPASSES RENTAL INSURANCE. 2. IF THESE ARE NOT AVAILABLE, THE RENTER MAY OPT TO USE THEIR PERSONAL AUTO POLICY ISSUED BY A NORTH AMERICAN INSURANCE AGENCY OR TRAVELERS INSURANCE, IF THE POLICY IS TRANSFERABLE. 2A. PERSONAL AUTO POLICY FROM A NORTH AMERICAN INSURANCE BROKERAGE MUST HAVE TRANSFERABLE INSURANCE FOR RENTAL VEHICLES 2B. TRAVELERS INSURANCE MUST CLEARLY SPECIFY 1. COVERAGE IS AVAILABLE WITHIN CANADA AND THE USA 2. WHAT IS INCLUDED AND THE APPLICABLE DEDUCTIBLES 3. IF OPTIONS 1 AND 2 ARE NOT AVAILABLE, THE RENTER MUST PURCHASE ROUTES CDW COVERAGE. NOTE: ROUTES CAR RENTAL DOES NOT PROVIDE CDW AND/OR LDW COVERAGE EXCEEDING TWENTY-ONE CONSECUTIVE DAYS OR FOR LUXURY OR PREMIUM VEHICLES. INSURANCE COVERAGE DOCUMENTATION MUST BE PRESENTED AT THE TIME OF RENTAL. ROUTES CAR RENTAL MAINTAINS THE RIGHT TO REFUSE TO RENT IF THE ABOVE REQUIREMENTS ARE NOT MET

WE ACCEPT AND DO PRE-AUTHORIZATIONS ON MAJOR CREDIT CARDS-VISA, MASTERCARD, AND AMEX. CASH AND DEBIT CARD ARE ACCEPTED FOR PAYMENT.

WE ACCEPT VISA MASTERCARD AMERICAN EXPRESS AND DISCOVER. RENTER MUST PRESENT A VALID CREDIT CARD IN HIS OR HER NAME. HOLD OF $500 CAD IS TAKEN AT THE TIME OF RENTAL. LOCAL RENTERS MINIMUM DEPOSIT IS $1500.00. PREPAID CREDIT CARDS OR DEBIT CARDS (WITH OR WITHOUT VISA OR MASTER CARD LOGO) OR ARE NOT ACCEPTED TO QUALIFY FOR THE RENTAL BUT CAN BE USED FOR PAYMENT.



ALL DRIVERS AND ADDITIONAL DRIVERS MUST HAVE A MINIMUM 6 MONTHS VALID DRIVER’S LICENSE IN THEIR OWN NAME. RENTER MUST PRESENT A VALID DRIVERS LICENSE AT THE TIME OF RENTAL. FOREIGN RENTERS MUST PRESENT A VALID DRIVERS LICENSE, INTERNATIONAL DRIVING PERMIT AND A VALID PASSPORT AND BASED ON THE DATE OF THE ENTRY STAMP, WILL BE ALLOWED TO RENT A VEHICLE FOR UP TO 21 DAYS. IF NATIONAL DRIVER’S LICENSE PRINTED WITH NON-ROMAN ALPHABET (ARABIC, CHINESE, JAPANESE, CYRILLIC, ETC) MUST BE COMPLEMENTED BY AN INTERNATIONAL DRIVING PERMIT. DRIVERS LICENSES THAT ARE IN ENGLISH ARE ONLY ACCEPTED FROM THE UNITED STATE, CANADA, AUSTRALIA, NEW ZEALAND AND THE EUROPEAN UNION. NATIONAL DRIVERS LICENSES FROM THE EUROPEAN UNION THAT IS NOT IN ENGLISH, AS WELL AS COUNTRIES OUTSIDE THE EUROPEAN UNION, MUST BE ACCOMPANIED BY AN INTERNATIONAL DRIVER’S PERMIT. INTERNATIONAL DRIVING PERMITS ARE ONLY VALID OUTSIDE THE COUNTRY OF ORIGIN AND WHEN PRESENTED ALONG WITH THE ORIGINAL NATIONAL DRIVING LICENSE.   NATIONAL DRIVERS LICENSES MUST BE VALID AT LEAST 6 MONTHS FROM THE DATE OF RENTAL IN ORDER TO BE USED TO RENT THE VEHICLE. INTERNATIONAL RENTERS MUST PROVIDE A VALID INTERNATIONAL DRIVER`S PERMIT AND PASSPORT IN ADDITION TO THE NATIONAL LICENSE FROM THE RENTER`S COUNTRY OF RESIDENCE. GRADUATED LICENSE RESTRICTIONS APPLY.

DUPLICATE RESERVATIONS: PLEASE NOTE DUPLICATE RESERVATIONS THAT ARE NOT PICKED UP OR CANCELLED FORM THE SOURCE THEY WERE BOOKED WILL BE SUBJECT TO A NO SHOW CHARGE.

THERE ARE NO REFUNDS OR CREDIT FOR EARLY RETURNS

USA TRAVEL: $15.99 PER DAY ENABLES RENTERS TO TRAVEL OUTSIDE OF THE PROVINCE, INCLUDING THE UNITED STATES: GPS NAVIGATION SYSTEM $ 9.95 PER DAY CONSIDER ADDING A GPS TRACKING SYSTEM TO YOUR RENTAL VEHICLE TO REACH YOUR DESTINATION WITH EASE AND EFFICIENCY. THIS SYSTEM WILL BE AVAILABLE UPON REQUEST AND SUBJECT TO AVAILABILITY. BABY BOOSTER SEAT(S): $9.95 PER DAY CHILD CAR SEAT RENTALS ARE AVAILABLE.DOES NOT CARRY REAR-FACING CHILD SEAT. ROADSIDE ASSISTANCE PACKAGE $7.99 PER DAY

ALL CARS ARE PROVIDED WITH FULL TANK OF GAS AND SHOULD BE RETURNED WITH FULL TANK OF GAS. PREPAID GAS OPTION AVAILABLE AT THE RENTAL COUNTER. REFUELING CHARGES ARE $2.50 PER LITRE WHICH WILL BE APPLIED IF THE VEHICLE IS RETURNED WITH LESS FUEL. PLEASE NOTE THAT WE ARE UNABLE TO ISSUE A REFUND/CREDIT FOR UNUSED FUEL.

UNLIMITED MILEAGE IS APPLICABLE FOR TRAVEL WITHIN ALBERTA, CANADA (UPTO 2500 KM PER RENTAL PERIOD) CUSTOMERS MUST INFORM OUR RENTAL AGENT AT THE TIME OF RENTAL IF DRIVING OUT OF PROVINCE / STATE. LOCAL RENTERS WILL BE SUBJECT TO CAPPED MILEAGE (200 KMS/DAY) EVEN THOUGH THE RATE DISPLAYED MAY BE SHOWN AS UNLIMITED. INTERNATIONAL RENTERS (RENTERS TRAVELING FROM OUTSIDE OF U.S. AND CANADA) WITH AN INCLUSIVE RESERVATION GET UNLIMITED MILEAGE WITHIN THE PROVINCE OF ALBERTA WITHOUT ANY CAP.

ROAD SIDE ASSISTANCE PACKAGE $7.99 PER DAY

UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KMS PER DAY,1400 KMS PER WEEK UP TO A MAXIMUM OF 2,500 KM PER RENTAL. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM. ALL LOCAL RENTERS ARE SUBJECT TO THE TERMS AND CONDITIONS ON THE RENTAL AGREEMENT.

VEHICLES ARE NOT ALLOWED TO LEAVE THE PROVINCE OF ALBERTA WITHOUT WRITTEN PERMISSION. WHEN TRAVELING OUTSIDE THE PROVINCE OF ALBERTA KILOMETER CAP OF 200 KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 2,500 KM PER RENTAL. THIS IS THE MAXIMUM KM ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. A $0.20 CENT PER KM EXCESS CHARGE AND A BORDER CROSSING FEE OF $ 15.99 PER DAY WILL APPLY. FOR RENTERS TRAVELING FROM OUTSIDE OF ALBERTA, ARRIVING AT THE EDMONTON INTERNATIONAL AIRPORT, KILOMETERS ARE UNLIMITED WITHIN THE PROVINCE TO A MAXIMUM OF 3500 PER CONTRACT. AIRPORT RENTERS MUST PROVIDE PROOF OF ROUND TRIP TICKET TO QUALIFY FOR THE UNLIMITED KM INTERNATIONAL RENTERS (RENTERS TRAVELING FROM OUTSIDE OF ALBERTA AND CANADA) WITH AN INCLUSIVE RESERVATION GET UNLIMITED MILEAGE WITHIN THE PROVINCE OF ALBERTA WITHOUT ANY CAP.

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO THEIR PICK UP TIME, OR FAIL TO SHOW UP FOR THEIR RENTAL, WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR $ 25.00 FEE, WHICHEVER IS HIGHER. IT IS OUR POLICY TO HOLD RESERVATION UPTO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS.

ONE WAY RENTALS ALLOWED TO CALGARY, VANCOUVER (BC) WITH AN ADDITIONAL DROP OFF FEE.

RENTAL EXTENSIONS - CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING, OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION.

WE DO NOT ACCEPT PREPAID CARDS

THERE ARE NO EARLY RETURN REFUNDS

WE HOLD THE RESERVATION FOR 2 HOURS

EQUIPPED/MODIFIED TO BE OPERATED BY INDIVIDUALS WITH PHYSICAL DISABILITIES. HENCE CURRENTLY WE ARE UNABLE TO RENT VEHICLES TO INDIVIDUALS WITH ANY PHYSICAL DISABILITY.



ROUTES CAR RENTALS VEHICLES ARE SMOKE FREE. CHARGES OF C$250/- APPLIES IN CASE OF SMOKE OR PET HAIR OR COFFEE SPILL ON VEHICLE SEATS OR CARPET. WHILE MARIJUANA IS A LEGAL SUBSTANCE IN CANADA AND SEVERAL U.S. STATES, USE OF THIS PRODUCT WHILE OPERATING A VEHICLE IS STRICTLY PROHIBITED AND WILL VOID ANY COVERAGES INCLUDED WITH YOUR RENTAL WHETHER PURCHASED FROM US OR THROUGH A 3 RD  PARTY. ANY MARIJUANA USE DETECTED IN THE RENTED VEHICLE WHEN THE VEHICLE IS RETURNED, OR ANY MARIJUANA THAT IS FOUND IN AN UNSEALED CONTAINER, WILL BE SUBJECT TO A $250.00 CLEANING FEE. IN ADDITION TO THE CLEANING FEE THE RENTER WILL NOT BE PERMITTED TO RENT FROM ROUTES CAR RENTAL IN THE FUTURE



PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE CHARGE PAYABLE TO THE THIRD PARTY OF 50.00 CAD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT



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