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Rental Policies

YEG - Edmonton Rental Policies

ADDITIONAL DRIVER RATE IS $10.99/DAY PLUS GST. ADDITIONAL DRIVER MUST ALSO MEET ALL THE AGE AND LICENSE REQUIREMENTS AS THE PRIMARY DRIVER LISTED BELOW.

AFTER HOUR DROPS ARE PERMITTED AT THE LOCATION. RENTER WILL BE BILLED TO THE START OF NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTIL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE INQUIRE AT THE RENTAL COUNTER FOR FURTHER DETAILS. PLEASE NOTE SHUTTLE SERVICE IS ONLY AVAILABLE DURING REGULAR BUSINESS HOURS

RENTER MUST HAVE A VALID DRIVER’S LICENSE AND A MAJOR CREDIT CARD IN HIS/HER OWN NAME. MINIMUM AGE TO RENT IS 21 YEARS OLD. RENTERS 21-24 YEARS OF AGE MAY RENT ECONOMY COMPACT INTERMEDIATE STANDARD FULL SIZED CARS MINIVANS AND SUVS UP TO AN INTERMEDIATE SIZE. UNDERAGE DRIVERS FEES OF $25.00 PER DAY APPLIES FOR RENTERS 21-24 YEARS OLD. ADDITIONAL DRIVER FEE IS $ 10.99 PER DAY. FOR US GOVERNMENT RENTERS ON OFFICIAL BUSINESS THE MINIMUM AGE IS 18. MAXIMUM AGE TO RENT IS 74 YEARS OLD

AIRPORT PICK UP INSTRUCTIONS: UPON ARRIVAL AT THE EDMONTON INTERNATIONAL AIRPORT, PLEASE CALL US AT 780-955-2224 TO LET US KNOW YOU HAVE ARRIVED AND OUR SHUTTLE VAN WILL PICK YOU UP OUTSIDE DOOR NUMBER 9 SHORTLY. SHOULD YOU HAVE ANY TROUBLE REACHING US PLEASE CALL OUR MAIN H.Q. NUMBER AT 1-866-467-6883.

OUR BUSINESS HOURS ARE AS FOLLOWS PLEASE REFER TO OUR WEBSITE.

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION FROM THE SOURCE WHICH IT WAS BOOKED AT LEAST 48 HOURS PRIOR TO THEIR PICK UP TIME, OR FAIL TO SHOW UP FOR THEIR RENTAL, WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR $ 25.00 FEE, WHICHEVER IS HIGHER. IT IS OUR POLICY TO HOLD RESERVATION UPTO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS.

PURCHASE OF CDW IS NOT MANDATORY. CUSTOMERS WHO DO NOT PURCHASE OUR CDW MUST PROVIDE PROOF OF INSURANCE THAT INCLUDES THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES TO ALL POLICIES INCLUDING COLLISION INSURANCE PURCHASED FROM *ONLINE* BOOKING SOURCES. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $15.99 PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $2,000.00 AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. ADDITIONAL CDW OPTIONS MAY BE AVAILABLE AT THE TIME OF RENTAL, CUSTOMERS SHOULD CHECK WITH THE RENTAL AGENT. THE COLLISION DAMAGE WAIVER (CDW) COST FOR PICKUP, PANEL AND CARGO TRUCKS IS $21.99 PER DAY WITH A $3,000.00 RESPONSIBILITY AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. EXCEPTIONS: COLLISION DAMAGE WAIVER INCLUDING COMPREHENSIVE LOSSES SUCH AS FIRE, THEFT, VANDALISM, FLOOD, HAIL, DRIVER NEGLIGENCE, IMPAIRED DRIVING, OR ACTS OF GOD. 1. THE RENTER MAY OPT TO USE A NORTH AMERICAN CREDIT CARD THAT ENCOMPASSES RENTAL INSURANCE. 2. IF THESE ARE NOT AVAILABLE, THE RENTER MAY OPT TO USE THEIR PERSONAL AUTO POLICY ISSUED BY A NORTH AMERICAN INSURANCE AGENCY OR TRAVELERS INSURANCE, IF THE POLICY IS TRANSFERABLE. 2A. PERSONAL AUTO POLICY FROM A NORTH AMERICAN INSURANCE BROKERAGE MUST HAVE TRANSFERABLE INSURANCE FOR RENTAL VEHICLES 2B. TRAVELERS INSURANCE MUST CLEARLY SPECIFY 1. COVERAGE IS AVAILABLE WITHIN CANADA AND THE USA 2. WHAT IS INCLUDED AND THE APPLICABLE DEDUCTIBLES 3. IF OPTIONS 1 AND 2 ARE NOT AVAILABLE, THE RENTER MUST PURCHASE ROUTES CDW COVERAGE. NOTE: ROUTES CAR RENTAL DOES NOT PROVIDE CDW AND/OR LDW COVERAGE EXCEEDING TWENTY-ONE CONSECUTIVE DAYS OR FOR LUXURY OR PREMIUM VEHICLES. INSURANCE COVERAGE DOCUMENTATION MUST BE PRESENTED AT THE TIME OF RENTAL. ROUTES CAR RENTAL MAINTAINS THE RIGHT TO REFUSE TO RENT IF THE ABOVE REQUIREMENTS ARE NOT MET

WE ACCEPT AND DO PRE-AUTHORIZATIONS ON MAJOR CREDIT CARDS-VISA, MASTERCARD, AND AMEX. CASH AND DEBIT CARD ARE ACCEPTED FOR PAYMENT.

DEPOSIT RULES: DEPOSITS CAN ONLY BE MADE USING AMERICAN EXPRESS, VISA AND MASTER CARD IN THE RENTERS NAME. FOR DEPOSIT - - - - A DEPOSIT OF $500 CAD IS TAKEN AT THE TIME OF RENTAL. LOCAL RENTERS MINIMUM DEPOSIT IS $1000.00. PREPAID CREDIT CARDS OR DEBIT CARDS (WITH OR WITHOUT VISA OR MASTER CARD LOGO) OR ARE NOT ACCEPTED TO QUALIFY FOR THE RENTAL BUT CAN BE USED FOR PAYMENT.



DRIVERS LICENSE: ALL DRIVERS MUST HAVE A VALID U.S OR CANADIAN LICENSE IN THEIR OWN NAME. INTERNATIONAL RENTERS MUST PROVIDE A VALID INTERNATIONAL DRIVER`S PERMIT AND PASSPORT IN ADDITION TO THE NATIONAL LICENSE FROM THE RENTER`S COUNTRY OF RESIDENCE. GRADUATED LICENSE RESTRICTIONS APPLY.

DUPLICATE RESERVATIONS: PLEASE NOTE DUPLICATE RESERVATIONS THAT ARE NOT PICKED UP OR CANCELLED FORM THE SOURCE THEY WERE BOOKED WILL BE SUBJECT TO A NO SHOW CHARGE.

THERE ARE NO REFUNDS OR CREDIT FOR EARLY RETURNS

USA TRAVEL: $15.99 PER DAY ENABLES RENTERS TO TRAVEL OUTSIDE OF THE PROVINCE, INCLUDING THE UNITED STATES: GPS NAVIGATION SYSTEM $ 9.95 PER DAY CONSIDER ADDING A GPS TRACKING SYSTEM TO YOUR RENTAL VEHICLE TO REACH YOUR DESTINATION WITH EASE AND EFFICIENCY. THIS SYSTEM WILL BE AVAILABLE UPON REQUEST AND SUBJECT TO AVAILABILITY. BABY BOOSTER SEAT(S): $9.95 PER DAY CHILD CAR SEAT RENTALS ARE AVAILABLE.DOES NOT CARRY REAR-FACING CHILD SEAT. ROADSIDE ASSISTANCE PACKAGE $7.99 PER DAY

ALL CARS ARE PROVIDED WITH FULL TANK OF GAS AND SHOULD BE RETURNED WITH FULL TANK OF GAS. PREPAID GAS OPTION AVAILABLE AT THE RENTAL COUNTER. REFUELING CHARGES ARE $2.50 PER LITRE WHICH WILL BE APPLIED IF THE VEHICLE IS RETURNED WITH LESS FUEL. PLEASE NOTE THAT WE ARE UNABLE TO ISSUE A REFUND/CREDIT FOR UNUSED FUEL.

UNLIMITED MILEAGE IS APPLICABLE FOR TRAVEL WITHIN ALBERTA, CANADA (UPTO 3500 KM PER RENTAL PERIOD) CUSTOMERS MUST INFORM OUR RENTAL AGENT AT THE TIME OF RENTAL IF DRIVING OUT OF PROVINCE / STATE.LOCAL RENTERS WILL BE SUBJECT TO CAPPED MILEAGE (200 KMS/DAY) EVEN THOUGH THE RATE DISPLAYED MAY BE SHOWN AS UNLIMITED.INTERNATIONAL RENTERS (RENTERS TRAVELING FROM OUTSIDE OF U.S. AND CANADA) WITH AN INCLUSIVE RESERVATION GET UNLIMITED MILEAGE WITHIN THE PROVINCE OF ALBERTA WITHOUT ANY CAP.

ROAD SIDE ASSISTANCE PACKAGE $7.99 PER DAY

UNLIMITED MILEAGE IS OFFERED FOR TRAVEL WITHIN THE PROVINCE OF ALBERTA ONLY UPTO A MAXIMUM OF 3500 KM. VEHICLES ARE NOT ALLOWED TO LEAVE THE PROVINCE OF ALBERTA WITHOUT WRITTEN PERMISSION. WHEN TRAVELING OUTSIDE THE PROVINCE OF ALBERTA KILOMETER CAP OF 200 KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 2500 KM PER MONTH APPLIES. THIS IS THE MAXIMUM KM ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. A $0.20 CENT PER KM EXCESS CHARGE AND A BORDER CROSSING FEE OF $ 10.99 PER DAY WILL APPLY. INTERNATIONAL RENTERS (RENTERS TRAVELING FROM OUTSIDE OF U.S. AND CANADA) WITH AN INCLUSIVE RESERVATION GET UNLIMITED MILEAGE WITHIN THE PROVINCE OF ALBERTA WITHOUT ANY CAP. LOCAL RENTERS (ALBERTA DRIVER’S LICENSE HOLDERS) DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KM PER DAY, 1000 KMS PER WEEK UP TO A MAXIMUM OF 2500 KM PER MONTH ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM. PLEASE NOTE ANY VEHICLE LEAVING THE PROVINCE REQUIRES WRITTEN AUTHORIZATION.

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO THEIR PICK UP TIME, OR FAIL TO SHOW UP FOR THEIR RENTAL, WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR $ 25.00 FEE, WHICHEVER IS HIGHER. IT IS OUR POLICY TO HOLD RESERVATION UPTO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS.

ONE WAY RENTALS ALLOWED TO CALGARY (ALBERTA) WITH AN ADDITIONAL DROP OFF FEE.

RENTAL EXTENSIONS - CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING, OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION. WE USE REASONABLE COMMERCIAL EFFORTS TO INSURE THE ACCURACY OF ALL INFORMATION POSTED ON OUR WEBSITE OR DISTRIBUTED TO OTHER WEBSITES. OUR LIABILITY, IF ANY, SHALL BE LIMITED TO THE AMOUNT OF RENTAL CHARGES PAID TO US. THE TERMS AND CONDITIONS AND PREVAILING LAW COVERING THE RENTAL SHALL BE THOSE STATED ON THE RENTAL CONTRACT PRESENTED AT THE RENTAL LOCATION. IF YOU BOOKED A PREPAID PAY NOW RATE YOU WILL BE CHARGED IN USD FOR THE TOTAL QUOTED. PAY ON ARRIVAL RATES OR ANY ADD ON PURCHASES THAT ARE PAYABLE AT PICKUP WILL BE TAKEN IN LOCAL CURRENCY AT THE TIME OF PAYMENT. A RENTAL DAY CONSISTS OF A 24-HOUR PERIOD COMMENCING WITH DATE AND TIME INDICATED ON THE RENTAL CONTRACT. CHANGES TO THE RESERVATION OR THE RENTAL MAY RESULT IN A CHANGE OF RATE OR AN ADDITIONAL FEE. THERE ARE NO REFUNDS OR CREDITS FOR EARLY RETURNS. MULTIPLE OR DUPLICATE RESERVATIONS MUST BE MADE IN DIFFERENT NAMES OR THOSE RESERVATIONS MAY NOT BE HONORED AND ARE SUBJECT TO AN ADMIN FEE. VEHICLE MAKES, AND MODELS ARE EXAMPLES ONLY AND ARE NOT GUARANTEED. IF YOU HAVE RESERVED A PAY ON ARRIVAL RENTAL A CREDIT CARD GUARANTEE IS REQUIRED IN ORDER TO RESERVE A VEHICLE. IF YOU HAVE RESERVED A PREPAID PAY NOW RENTAL YOUR CREDIT CARD WILL BE CHARGED IN FULL AT THE TIME OF RESERVATION. YOUR BOOKING WILL BE GUARANTEED FOR PICKUP. THE CREDIT CARD USED FOR PREPAYMENT MUST BE PRESENTED AT THE RENTAL COUNTER AT THE TIME OF PICK UP. THIS IS A NON-REFUNDABLE RESERVATION AND MAY NOT BE MODIFIED OR CANCELLED. IF YOU DO NOT PICKUP YOUR RENTAL WHEN SCHEDULED YOUR RESERVATION WILL BE CANCELLED AND YOU WILL NOT RECEIVE A REFUND OR CREDIT. PREPAID RATES ARE SUBJECT TO AVAILABILITY. NOT INCLUDED IN YOUR RATE IS FUEL, UNDERAGE DRIVER FEE, ADDITIONAL DRIVER FEE AND SPECIAL EQUIPMENT AS WELL AS SUPPLEMENTAL LIABILITY INSURANCE OR ANY OTHER AVAILABLE OPTION. YOU WILL BE RESPONSIBLE FOR ANY DEDUCTIBLE OR EXCESS OF INCLUDED COLLISION OR THEFT WAIVERS IN CASE OF DAMAGE OR LOSS.

WE DO NOT ACCEPT PREPAID CARDS

THERE ARE NO EARLY RETURN REFUNDS

WE HOLD THE RESERVATION FOR 2 HOURS

RENTERS WITH DISABILITIES: PLEASE NOTE OUR RENTAL VEHICLES ARE NOT EQUIPPED/MODIFIED TO BE OPERATED BY INDIVIDUALS WITH PHYSICAL DISABILITIES. HENCE CURRENTLY WE ARE UNABLE TO RENT VEHICLES TO INDIVIDUALS WITH ANY PHYSICAL DISABILITY.



ROUTES CAR RENTALS VEHICLES ARE SMOKE FREE. CHARGES OF C$250/- APPLIES IN CASE OF SMOKE OR PET HAIR OR COFFEE SPILL ON VEHICLE SEATS OR CARPET.



PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE CHARGE PAYABLE TO THE THIRD PARTY OF 50.00 CAD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT



USA TRAVEL: $15.99 PER DAY ENABLES RENTERS TO TRAVEL OUTSIDE OF THE PROVINCE, INCLUDING THE UNITED STATES. GPS NAVIGATION SYSTEM - $ 9.95 PER DAY CONSIDER ADDING A GPS TRACKING SYSTEM TO YOUR RENTAL VEHICLE TO REACH YOUR DESTINATION WITH EASE AND EFFICIENCY. THIS SYSTEM WILL BE AVAILABLE UPON REQUEST AND SUBJECT TO AVAILABILITY. BABY BOOSTER SEAT(S): $9.95 PER DAY THREE TYPES OF CHILD CAR SEAT RENTALS ARE AVAILABLE:1. REAR-FACING2. FORWARD-FACING 3. BOOSTER SEAT ROAD SIDE ASSISTANCE PACKAGE $7.99 PER DAY. ALL OPTIONAL EQUIPMENT ARE SUBJECT TO AVAILBITY AT THE TIME OF THE RENTAL. ALL FEES AND OPTIONAL EQUIPMENT ARE TAXABLE.

customercare@routes.ca
1 866-GOROUTES
1 866-467-6883