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Rental Policies

YOW - Ottawa Rental Policies

THIS LOCATION DOES NOT RENT TO RESIDENTS OF QUEBEC AND MANITOBA. ADDITIONAL DRIVERS: COST: $4.99 PLUS HST PER DAY. ALL ADDITIONAL DRIVER ARE SUBJECT TO THE SAME TERMS AND CONDITIONS.

AFTER HOUR DROPS ARE PERMITTED AT THE LOCATION. RENTER WILL BE BILLED TO THE START OF NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTIL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE INQUIRE AT THE RENTAL COUNTER FOR FURTHER DETAILS. PLEASE NOTE THERE IS NO SHUTTLE SERVICE AVAILABLE OUTSIDE THE BUSINESS HOURS

ALL RENTERS MUST BE 21 YEARS OF AGE OR OLDER. RENTERS MUST BE OVER 25 TO RENT A PREMIUM OR LARGER VEHICLE. ALL RENTERS UNDER THE AGE OF 25 MUST PROVIDE PROOF OF A VALID AUTO INSURANCE POLICY TO QUALIFY FOR A RENTAL. GRADUATED LICENSE RESTRICTIONS APPLY. UNDERAGE DRIVER FEE 21 TO 24 ...... $7.99 CAD PER DAY. MAXIMUM AGE TO RENT A CAR IS 74 YEARS OLD.

AIRPORT PICK UP INSTRUCTIONS:. UPON ARRIVAL PLEASE CALL US AT 613 523-3003 FOR SHUTTLE PICK UP INSTRUCTIONS. ONCE YOU HAVE CONTACTED US PLEASE PROCEED TO THE SOUTH END OF THE PASSENGER TERMINAL BUILDING, EXIT THE BUILDING AND LOOK FOR POST 15. BEHIND POST 15 IS A PARKING LOT WHERE WE PICK UP OUR CUSTOMERS. IF YOU DO NOT HAVE ACCESS TO A PHONE PLEASE PROCEED TO THE GROUND TRANSPORTATION DESK WHICH IS LOCATED IN THE CENTER OF THE ARRIVALS FLOOR OF THE TERMINAL, ADJACENT TO THE MIDDLE EXIT DOORS, SOMEONE THERE CAN ASSIST YOU TO GET IN TOUCH WITH US.

BUSINESS HOURS: MONDAY - FRIDAY : 7:00 AM - 11:00 PM SATURDAY - SUNDAY : 8:00 AM - 8:00 PM ALL STATUTORY HOLIDAYS : 8:00 AM - 6:00 PM

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME OR FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR A $25.00 ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HRS FROM THE RESERVED PICKUP TIME SUBJECT TO PUBLISHED BUSINESS HOURS.

CDW: PROOF OF INSURANCE SHOULD INCLUDE THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES FOR ALL POLICIES INCLUDING COLLISION INSURANCE PURCHASED FROM *ONLINE* BOOKING SOURCES. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $15.99 PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $2,000.00 AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. ADDITIONAL CDW OPTIONS MAY BE AVAILABLE AT THE TIME OF RENTAL, CUSTOMERS SHOULD CHECK WITH THE RENTAL AGENT. THE COLLISION DAMAGE WAIVER (CDW) COST FOR PICKUP, PANEL AND CARGO TRUCKS IS $21.99 PER DAY WITH A $3,000.00 RESPONSIBILITY AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. EXCEPTIONS: COLLISION DAMAGE WAIVER INCLUDING COMPREHENSIVE LOSSES SUCH AS: FIRE, THEFT, VANDALISM, FLOOD, HAIL, DRIVER NEGLIGENCE, IMPAIRED DRIVING, OR ACTS OF GOD. 1. THE RENTER MAY OPT TO USE A NORTH AMERICAN CREDIT CARD THAT ENCOMPASSES RENTAL INSURANCE. 2. IF THESE ARE NOT AVAILABLE, THE RENTER MAY OPT TO USE THEIR PERSONAL AUTO POLICY ISSUED BY A NORTH AMERICAN INSURANCE AGENCY OR TRAVELERS INSURANCE, IF THE POLICY IS TRANSFERABLE. 2A. PERSONAL AUTO POLICY FROM A NORTH AMERICAN INSURANCE BROKERAGE MUST HAVE TRANSFERABLE INSURANCE FOR RENTAL VEHICLES 2B. TRAVELERS INSURANCE MUST CLEARLY SPECIFY: 1. COVERAGE IS AVAILABLE WITHIN CANADA AND THE USA 2. WHAT IS INCLUDED AND THE APPLICABLE DEDUCTIBLES 3. IF OPTIONS 1 AND 2 ARE NOT AVAILABLE, THE RENTER MUST PURCHASE ROUTES CDW COVERAGE. DRIVING OFF ROAD IS NOT ALLOWED AND NEGLIGENT DRIVING IS A VIOLATION OF THE RENTAL AGREEMENT. NOTE: ROUTES CAR RENTALS DOES NOT PROVIDE CDW AND/OR LDW COVERAGE EXCEEDING TWENTY-ONE CONSECUTIVE DAYS OR FOR LUXURY OR PREMIUM VEHICLES. INSURANCE COVERAGE DOCUMENTATION MUST BE PRESENTED AT THE TIME OF RENTAL. ROUTES CAR RENTAL MAINTAINS THE RIGHT TO REFUSE TO RENT IF THE ABOVE REQUIREMENT IS NOT MET. PLEASE NOTE WE DO NOT PROVIDE CDW TO QUEBEC AND MANITOBA RESIDENTS AND THEY MUST PROVIDE THEIR OWN TRANSFERABLE AUTO POLICY FOR COVERAGE.

THIS LOCATION ONLY ACCEPTS PAYMENT IN ITS LOCAL CURRENCY

DEBIT CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL UPON RETURN.

DEPOSIT RULES: DEPOSITS CAN ONLY BE MADE BY AMERICAN EXPRESS, VISA AND MASTER CARD IN RENTERS NAME. FOR DEPOSIT - - - - A DEPOSIT OF $500 CAD OR THE ESTIMATED TOTAL PLUS 30 PERCENT WHICHEVER IS GREATER IS TAKEN AT THE TIME OF RENTAL. LOCAL RENTERS (ONTARIO and QUEBEC RESIDENTS) MINIMUM DEPOSIT IS $1500.00. PREPAID CREDIT CARDS OR DEBIT CARDS (WITH OR WITHOUT VISA OR MASTER CARD LOGO) OR ARE NOT ACCEPTED AS FORMS OF DEPOSIT BUT CAN BE USED FOR PAYMENT AT THE END OF THE RENTAL

ALL DRIVERS MUST HAVE A VALID U.S, CANADIAN OR FOREIGN DRIVERS LICENSE IN THEIR OWN NAME. IF THE DRIVER`S LICENSE IS IN A LANGUAGE OTHER THAN ENGLISH, A VALID INTERNATIONAL DRIVER`S PERMIT AND PASSPORT ARE REQUIRED, IN ADDITION TO THE NATIONAL LICENSE FROM THE RENTER`S COUNTRY OF RESIDENCE. FOR ONTARIO CUSTOMERS VALID G CLASS LICENSE IS REQUIRED. PLEASE NOTE WE DO NOT ACCEPT G2 LIC. ******Please Note This Location does NOT rent to Residents of Quebec *******

PLEASE NOTE DUPLICATE RESERVATIONS THAT ARE NOT PICKED UP OR CANCELLED WILL BE SUBJECT TO A NO SHOW CHARGE.

USA TRAVEL : $10.99 PERDAY ENABLES RENTERS TO TRAVEL OUTSIDE OF THE PROVINCE, INCLUDING THE UNITED STATES: PLEASE NOTE ANY ONTARIO AND QUEBEC LICENSE HOLDERS MUST PROVIDE COLLISION DAMAGE WAIVER USING PERSONAL MEANS AND NOT PURCHASED THROUGH ROUTES CAR AND TRUCK RENTALS. GPS NAVIGATION SYSTEM $ 6.99 PER DAY CONSIDER ADDING A GPS TRACKING SYSTEM TO YOUR RENTAL VEHICLE TO REACH YOUR DESTINATION WITH EASE AND EFFICIENCY. THIS SYSTEM WILL BE AVAILABLE UPON REQUEST AND SUBJECT TO AVAILABILITY. BABY BOOSTER SEAT(S) : $4.99 PER DAY THREE TYPES OF CHILD CAR SEAT RENTALS ARE AVAILABLE:1. REAR-FACING2. FORWARD-FACING 3. BOOSTER SEAT .THESE ARE ALSO AVAILABLE UPON REQUEST AND SUBJECT TO AVAILABILITY.

A REFUELLING SURCHARGE WILL BE APPLIED IF VEHICLE IS RETURNED WITH LESS FUEL THAN AT TIME OF RENTAL. PLEASE CHECK AT THE RENTAL COUNTER FOR DETAILS OF ALL GASOLINE OPTIONS. PLEASE BE AWARE THAT WE ARE UNABLE TO ISSUE A REFUND/CREDIT FOR UNUSED FUEL.

UNLIMITED MILEAGE OFFERED IN ONTARIO ONLY, WHERE APPLICABLE. VEHICLES ARE NOT ALLOWED TO LEAVE THE PROVINCE OF ONTARIO WITHOUT WRITTEN PERMISSION. WHEN TRAVELLING OUTSIDE THE PROVINCE OF ONTARIO A KILOMETER CAP OF 200KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 3,500 KM PER MONTH APPLIES. THIS IS THE MAXIMUM KMS ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM. IF TRAVELLING TO THE U.S A BORDER CROSSING FEE OF $ 10.99 PER DAY WILL APPLY. -LOCAL RENTERS- RENTERS DO NOT QUALIFY FOR UNLIMITED MILEAGE. IN THE PROVINCE OF ONTARIO.MILEAGE IS RESTRICTED TO 200 KMS PER DAY,1000 KMS PER WEEK UP TO A MAXIMUM OF 3500 KMS PER MONTH ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM.PLEASE NOTE ANY VEHICLE LEAVING THE PROVINCE OF ONTARIO REQUIRES WRITTEN AUTHORIZATION.

LOCAL RENTERS (ONTARIO and QUEBEC RESIDENTS) DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KMS PER DAY,1000 KMS PER WEEK UP TO A MAXIMUM OF 3500 KMS PER MONTH ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM A VALID G CLASS LICENSE IS REQUIRED. PLEASE NOTE WE DO NOT ACCEPT G2 LIC. FOR LOCAL RENTERS THE MINIMUM DEPOSIT REQUIRED IS $1500.00. SUBJECT TO ALL TERMS AND CONDITIONS. PLEASE REFER TO DEPOSIT REQUIREMENTS FOR DETAILS.

UNLIMITED KILOMETERS ARE OFFERED ONLY WITHIN THE PROVINCE OF ONTARIO.FOR RENTERS TRAVELING FROM OUTSIDE OF ONTARIO, CANADA,KILOMETERS ARE UNLIMITED UP TO BUT NOT EXCEEDING 3500 KILOMETERS PER RENTAL PERIOD. KILOMETERS EXCEEDING 3500 ARE SUBJECTED TO A CHARGE OF 0.20 PER KILOMETER. LOCAL RESIDENTS OF ONTARIO, CANADA ARE SUBJECTED TO 200 KILOMETER PER DAY,1000 KM A WEEK AND 3500 KM A MONTH. EXCEEDING KM ALLOWANCE IS CHARGED AT 0.20 PER KILOMETER. AIRPORT RENTERS MUST PROVIDE PROOF OF ROUND TRIP TICKET TO QUALIFY FOR THE UNLIMITED, BUT NOT EXCEEDING 3500 KM. LUXURY RENTALS ARE NOT ALLOWED.

NO SHOW: IF THE RENTER FAILS TO COLLECT THE VEHICLE AT THE TIME SPECIFIED AND DOES NOT CANCEL THEIR RESERVATION AT LEAST 48 HRS PRIOR TO THEIR PICK UP TIME , THE RENTER IS SUBJECT TO A MINIMUM OF ONE DAY RENTAL CHARGE OR $25 WHICHEVER IS GREATER

VEHICLE DROP-OFFS BETWEEN ROUTES CAR RENTALS LOCATIONS IS PERMITTED FROM OTTAWA AIRPORT TO TORONTO PEARSON AIRPORT. PLEASE ENQUIRE AT THE RENTAL COUNTER FOR CHARGES AND FURTHER DETAILS.

THIS LOCATION ACCEPTS RESERVATIONS ONLINE ONLY AND DOES NOT RENT TO WALK-IN CUSTOMERS. RENTAL EXTENSIONS - CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION.

THE FOLLOWING ARE ACCEPTED FORMS OF PAYMENT: AMERICAN EXPRESS MASTERCARD VISA DEBIT CARD CREDIT CARD HOLD: THE ESTIMATED AMOUNT OF THE RENTAL PLUS 30%OR A MINIMUM OF $500.00 CAD WILL BE AUTHORIZED AGAINST YOUR CREDIT CARD AT THE TIME OF RENTAL. FOR LOCAL RENTERS THE MINIMUM HOLD IS $1500.00 DEBIT CARDS: DEBIT CARDS WITH A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL FOR DEPOSIT/HOLD BUT MAY BE USED TO PAY FOR THE RENTAL UPON RETURN. QUEBEC AND MANITOBA DRIVERS LIC MINIMUM DEPOSIT IS $3000.00

THERE WILL BE NO REFUNDS OR CREDIT ISSUED FOR EARLY RETURNS

RENTERS WITH DISABILITIES: PLEASE NOTE OUR RENTAL VEHICLES ARE NOT EQUIPPED/MODIFIED TO BE OPERATED BY INDIVIDUALS WITH PHYSICAL DISABILITIES. HENCE CURRENTLY WE ARE UNABLE TO RENT VEHICLES TO INDIVIDUALS WITH ANY PHYSICAL DISABILITY.

NO SMOKING IS ALLOWED IN OUR RENTAL VEHICLES. OTHERIWSE A CLEAN UP CHARGE OF $150.00 WILL APPLY

PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE CHARGE PAYABLE TO THE THIRD PARTY OF 50.00 CAD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT

TRAVEL TO MEXICO IS NOT PERMITTED

VEHICLES CROSSING TO THE USA MUST HAVE WRITTEN PERMISSION AND ARE SUBJECT TO A MILEAGE CAP OF 200 KM FREE PER DAY OR 1400 KM /WEEK UP TO A MAXIMUM OF 3500 KM PER MONTH. THIS IS THE MAXIMUM ON ANY RENTAL REGARDLESS OF LENGTH. A $0.15 PER EXCESS KM CHARGE AND A BORDER CROSSING FEE OF 10.99/DAY WILL APPLY.

customercare@routes.ca
1 866-GOROUTES
1 866-467-68837