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Rental Policies

YVR - Vancouver Airport Rental Policies

ADDITIONAL DRIVERS MUST MEET THE SAME REQUIREMENT AS PRIMARY RENTER. ADDITIONAL FEE APPLIES.

AFTER HOUR DROPS ARE PERMITTED AT THE LOCATION. RENTER WILL BE BILLED TO THE START OF NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTIL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE INQUIRE AT THE RENTAL COUNTER FOR FURTHER DETAILS. PLEASE NOTE THERE IS NO SHUTTLE SERVICE AVAILABLE OUTSIDE THE BUSINESS HOURS.

ALL RENTERS MUST BE 24 YEARS OF AGE OR OLDER. RENTERS MUST BE OVER 25 TO RENT A PREMIUM OR LARGER VEHICLE. ALL RENTERS UNDER THE AGE OF 25 MUST PROVIDE PROOF OF A VALID AUTO INSURANCE POLICY TO QUALIFY FOR A RENTAL AT THE TIME OF PICKUP. GRADUATED LICENSE RESTRICTIONS APPLY. UNDERAGE DRIVER 24 TO 25 UNDERAGE FEE APPLIES. MAXIMUM AGE TO RENT A CAR IS 74 YEARS OLD. GOVERNMENT RENTERS- REQUIRE GOVERNMENT I.D. AND A LETTER OF AUTHORIZATION STATING RENTER IS ON GOVERNMENT BUSINESS. RENTER AGE 24 TO 25 UNDERAGE FEE APPLIES.

THANK YOU FOR CHOOSING ROUTES CAR RENTAL. UPON ARRIVAL PLEASE CALL 604-370-4445 AND EXIT THE DOMESTIC OR INTERNATIONAL TERMINAL AND ENTER LEVEL P1 IN THE THREE LEVEL PARKING LOT DIRECTLY ACROSS THE STREET. FOLLOW THE CAR RENTAL SHUTTLE TO THE FAR SIDE OF P1 LOT TO THE ECONOMY LOT AND YOU WILL SEE A GLASS ENCLOSURE LABELED ROUTES CAR RENTAL SHUTTLES. PLEASE SHOW COPY OF THE RESERVATION TO SHUTTLE DRIVER FOR VERIFICATION.

MONDAY - FRIDAY 8:00 AM – 9.00 PM SATURDAY - SUNDAY 8:00 AM –6.00 PM ALL STATUTORY HOLIDAYS. 8:00 AM - 5:00 PM

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME OR FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR A $25.00 ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HRS FROM THE RESERVED PICKUP TIME SUBJECT TO PUBLISHED BUSINESS HOURS.

CDW: PROOF OF INSURANCE SHOULD INCLUDE THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES TO ALL POLICIES INCLUDING COLLISION INSURANCE PURCHASED FROM *ONLINE* BOOKING SOURCES. PACKAGE A: COLLISION DAMAGE WAIVER (CDW): COST: $15.99 PLUS HST PER DAY DEDUCTIBLE: $2000.00 PACKAGE B: COLLISION DAMAGE WAIVER (CDW): COST: $19.99 PLUS HST PER DAY DEDUCTIBLE: $1000.00. DELUXE PACKAGE: $24.99 PLUS HST PER DAY INCLUDES $1000.00 DEDUCTIBLE CDW, PERSONAL ACCIDENT INSURANCE AND THEFT PROTECTION. FOR PICKUP TRUCKS, PANEL TRUCKS AND CARGO TRUCKS CDW COST $21.99 PER DAY WITH $3000 DEDUCTIBLE. EXCEPTIONS: COLLISION DAMAGE WAIVER INCLUDING COMPREHENSIVE LOSSES SUCH AS: FIRE, THEFT, VANDALISM, FLOOD, HAIL, DRIVER NEGLIGENCE, IMPAIRED DRIVING, OR ACTS OF GOD. 1. THE RENTER MAY OPT TO USE A NORTH AMERICAN CREDIT CARD THAT ENCOMPASSES RENTAL INSURANCE. 2. IF THESE ARE NOT AVAILABLE, THE RENTER MAY OPT TO USE THEIR PERSONAL AUTO POLICY ISSUED BY A NORTH AMERICAN INSURANCE AGENCY OR TRAVELERS INSURANCE, IF THE POLICY IS TRANSFERABLE. 2A. PERSONAL AUTO POLICY FROM A NORTH AMERICAN INSURANCE BROKERAGE MUST HAVE TRANSFERABLE INSURANCE FOR RENTAL VEHICLES 2B. TRAVELERS INSURANCE MUST CLEARLY SPECIFY: 1. COVERAGE IS AVAILABLE WITHIN CANADA AND THE USA 2. WHAT IS INCLUDED AND THE APPLICABLE DEDUCTIBLES 3. IF OPTIONS 1 AND 2 ARE NOT AVAILABLE, THE RENTER MUST PURCHASE ROUTES CDW COVERAGE. NOTE: ROUTES CAR RENTALS DOES NOT PROVIDE CDW AND/OR LDW COVERAGE EXCEEDING TWENTY-ONE DAYS CONSECUTIVELY OR FOR LUXURY AND PREMIUM VEHICLES. INSURANCE COVERAGE DOCUMENTATION MUST BE PRESENTED AT THE TIME OF RENTAL. ROUTES CAR AND TRUCK RENTALS MAINTAINS THE RIGHT TO REFUSE TO RENT IF THE ABOVE REQUIREMENT IS NOT MET.

NO SMOKING- ROUTES CAR RENTAL HAS INITIATED AN ENHANCED INSPECTION PROCESS TO HELP ENSURE A PLEASANT RENTAL EXPERIENCE FOR ALL. EACH VEHICLE WILL BE CONFIRMED *SMOKE AND PET FREE* WHEN IT IS PROVIDED TO A CUSTOMER. UPON ITS RETURN IT WILL BE INSPECTED. IF IT IS DETERMINED THAT THE VEHICLE MUST BE CLEANED OF SMOKE ODOR AND RESIDUE THE RENTER WILL BE ASSESSED A FEE OF UP TO 250.00 CAD

IF TRAVELLING TO THE U.S. INTERNATIONAL BORDER CROSSING FEE APPLIES. TRAVEL TO MEXICO IS NOT PERMITTED WHEN TRAVELLING OUTSIDE THE PROVINCE OF BRITISH COLUMBIA A KILOMETER CAP OF 200KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 2,500 KM PER RENTAL APPLIES. THIS IS THE MAXIMUM KMS ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM.

ALL RENTERS MUST BE 24 YEARS OF AGE OR OLDER. RENTERS MUST BE OVER 25 TO RENT A PREMIUM OR LARGER VEHICLE. ALL RENTERS UNDER THE AGE OF 25 MUST PROVIDE PROOF OF A VALID AUTO INSURANCE POLICY TO QUALIFY FOR A RENTAL AT THE TIME OF PICKUP. GRADUATED LICENSE RESTRICTIONS APPLY. ADDITIONAL DRIVERS MUST MEET THE SAME REQUIREMENT AS PRIMARY RENTER. ADDITIONAL FEE APPLIES. CDW MANADTORY IF NO TRANSFERABLE AUTO POLICY COVERAGE IS AVAILABLE AT PICKUP TIME. DOCUMENTARY PROOF OF TRANSFERABLE AUTO POLICY SHOULD BE VALID IN CANADA AT THE TIME OF PICK UP. UNDERAGE DRIVER 24 TO 25 UNDERAGE FEE APPLIES. MAXIMUM AGE TO RENT A CAR IS 74 YEARS OLD. GOVERNMENT RENTERS- REQUIRE GOVERNMENT I.D. AND A LETTER OF AUTHORIZATION STATING RENTER IS ON GOVERNMENT BUSINESS. RENTER AGE 24 TO 25 UNDERAGE FEE APPLIES. INTERNATIONAL RENTERS- INTERNATIONAL RENTERS, EXCEPT USA AND CANADA, MUST PRESENT INTERNATIONAL PERMIT WITH NATIONAL LICENSE. ALL DRIVERS MUST HAVE MINIMUM 6 MONTH VALID U.S, CANADIAN OR FOREIGN DRIVERS LICENSE IN THEIR OWN NAME. FOREIGN LICENSE HOLDER MUST PROVIDE, A VALID INTERNATIONAL DRIVER`S PERMIT AND PASSPORT, IN ADDITION TO THE NATIONAL LICENSE FROM THE RENTER`S COUNTRY OF RESIDENCE.

LOCAL BRITISH COLUMBIA, RENTERS THE ESTIMATED AMOUNT OF THE RENTAL PLUS 30% OR A MINIMUM OF $1000/- WHICHEVER IS GREATER WILL BE AUTHORISED AND MUST PROVIDE TWO PIECE OF ID AT THE TIME OF RENTAL. LOCAL RESIDENTS MUST PROVIDE PROOF OF TRANSFERABLE COVERAGE IN ORDER TO QUALIFY FOR THE RENTAL. LOCAL RENTERS- DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KMS PER DAY 1000 KMS PER WEEK UP TO A MAXIMUM OF 1400 KMS PER RENTAL. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM.PLEASE NOTE ANY VEHICLE LEAVING THE PROVINCE OF BRITISH COLUMBIA REQUIRES WRITTEN AUTHORIZATION. INTERNATIONAL BORDER CROSSING FEE APPLIES

UNLIMITED MILEAGE. VEHICLES ARE NOT ALLOWED TO LEAVE THE PROVINCE WITHOUT WRITTEN PERMISSION. WHEN TRAVELLING OUTSIDE THE PROVINCE OF BRITISH COLUMBIA A KILOMETER CAP OF 200KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 2,500 KM PER RENTAL APPLIES. THIS IS THE MAXIMUM KMS ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM. INTERNATIONAL BORDER CROSSING FEE APLIES LOCAL RENTERS- DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KMS PER DAY 1000 KMS PER WEEK UP TO A MAXIMUM OF 1400 KMS PER RENTAL. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM.PLEASE NOTE ANY VEHICLE LEAVING THE PROVINCE OF BRITISH COLUMBIA REQUIRES WRITTEN AUTHORIZATION. INTERNATIONAL BORDER CROSSING FEE APLIES

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO THEIR PICK UP TIME, OR FAIL TO SHOW UP FOR THEIR RENTAL, WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR $ 25.00 FEE, WHICHEVER IS HIGHER. IT IS OUR POLICY TO HOLD RESERVATION UPTO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS.

DEPOSITS CAN ONLY BE MADE BY AMERICAN EXPRESS, VISA AND MASTER CARD IN RENTERS NAME. THE ESTIMATED AMOUNT OF THE RENTAL PLUS 30% OR A MINIMUM OF $500/-, WHICHEVER IS GREATER WILL BE AUTHORIZED AGAINST YOUR CREDIT CARD AT THE TIME OF RENTAL. LOCAL BRITISH COLUMBIA, RENTERS THE ESTIMATED AMOUNT OF THE RENTAL PLUS 30% OR A MINIMUM OF $1000/- WHICHEVER IS GREATER WILL BE AUTHORISED AND MUST PROVIDE TWO PIECE OF ID AT THE TIME OF RENTAL. DEBIT / PREPAID CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL UPON RETURN.

IT IS OUR POLICY TO HOLD RESERVATION UP TO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS.

NO SMOKING- ROUTES CAR RENTAL HAS INITIATED AN ENHANCED INSPECTION PROCESS TO HELP ENSURE A PLEASANT RENTAL EXPERIENCE FOR ALL. EACH VEHICLE WILL BE CONFIRMED *SMOKE AND PET FREE* WHEN IT IS PROVIDED TO A CUSTOMER. UPON ITS RETURN IT WILL BE INSPECTED. IF IT IS DETERMINED THAT THE VEHICLE MUST BE CLEANED OF SMOKE ODOR AND RESIDUE THE RENTER WILL BE ASSESSED A FEE OF UP TO 250.00 CAD

PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE CHARGE PAYABLE TO THE THIRD PARTY OF 50.00 CAD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT

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