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Rental Policies

YVR - Vancouver Airport Rental Policies

ADDITIONAL DRIVERS MUST MEET THE SAME REQUIREMENT AS PRIMARY RENTER. ADDITIONAL FEE APPLIES.

AFTER HOUR DROPS ARE PERMITTED AT THE LOCATION. RENTER WILL BE BILLED TO THE START OF NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTIL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE INQUIRE AT THE RENTAL COUNTER FOR FURTHER DETAILS. PLEASE NOTE THERE IS NO SHUTTLE SERVICE AVAILABLE OUTSIDE THE BUSINESS HOURS.

THE MINIMUM AGE OF THE RENTER OR ANY ADDITIONAL DRIVER IS 21 YEARS AND THE MAXIMUM AGE IS 74 YEARS WITH A VALID DRIVER’S LICENSE AND MAJOR CREDIT CARD IN THE RENTERS NAME. THIS MUST BE THE SAME CREDIT CARD USED TO BOOK OR PAY ONLINE. RENTERS 21-24 YEARS OF AGE MAY RENT ECONOMY, COMPACT, INTERMEDIATE, STANDARD, FULL SIZED CARS, MINIVANS AND SUVS UP TO AN INTERMEDIATE SIZE. UNDERAGE DRIVERS FEES OF $19.99 PER DAY APPLIES FOR RENTERS 21-24 YEARS OLD. ADDITIONAL DRIVER FEE IS $ 4.99 PER DAY. ALL FEES ARE TAXABLE. FOR INTERNATIONAL CLIENTS WE REQUIRE TWO VALID PHONE NUMBERS AND AN EMAIL ID.FOR US GOVERNMENT RENTERS ON OFFICIAL BUSINESS THE MINIMUM AGE IS 18. MAXIMUM AGE TO RENT IS 74 YEARS OLD

AIRPORT PICK UP INSTRUCTIONS: UPON ARRIVAL PLEASE CALL 604-370-4445 FOR SHUTTLE PICK UP INSTRUCTIONS. ONCE YOU HAVE SPOKEN WITH US EXIT THE DOMESTIC OR INTERNATIONAL TERMINAL AND PROCEED TO COURTESY SHUTTLE ZONES LOCATED CURBSIDE LEVEL. Shuttles pick-up from both international and domestic terminals. ROUTES CAR RENTAL SHUTTLES WHERE OUR SHUTTLE WILL PICK YOU UP. PLEASE SHOW COPY OF THE RESERVATION TO SHUTTLE DRIVER FOR VERIFICATION.

BUSINESS HOURS: MONDAY - FRIDAY : 7:00 AM - 10:30 PM SATURDAY - SUNDAY : 8:00 AM - 8:00 PM ALL STATUTORY HOLIDAYS : 8:00 AM - 8:00 PM

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME OR FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR A $25.00 ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HRS FROM THE RESERVED PICKUP TIME SUBJECT TO PUBLISHED BUSINESS HOURS.

CDW: PROOF OF INSURANCE SHOULD INCLUDE THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES TO ALL POLICIES INCLUDING COLLISION INSURANCE PURCHASED FROM *ONLINE* BOOKING SOURCES. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $15.99 PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $2,000.00 FOR ECONOMY, COMPACT, INTERMEDIATE,STANDARD AND FULL SIZE VEHICLE’S. THE FINANCIAL RESPONSIBILITY ON MID-SIZE AND STANDARD SUV’S (5 SEATER) IS $3,000 AND THE FINANCIAL RESPONSIBILITY ON FULL SIZE SUV’S AND MINIVANS IS $3,500. EXCEPTIONS: COLLISION DAMAGE WAIVER INCLUDING COMPREHENSIVE LOSSES SUCH AS FIRE, THEFT, VANDALISM, FLOOD, HAIL, DRIVER NEGLIGENCE, IMPAIRED DRIVING, OR ACTS OF GOD. 1. THE RENTER MAY OPT TO USE A NORTH AMERICAN CREDIT CARD THAT ENCOMPASSES RENTAL INSURANCE. 2. IF THESE ARE NOT AVAILABLE, THE RENTER MAY OPT TO USE THEIR PERSONAL AUTO POLICY ISSUED BY A NORTH AMERICAN INSURANCE AGENCY OR TRAVELERS INSURANCE, DOCUMENTARY PROOF OF TRANSFERABLE AUTO POLICY SHOULD BE AVAILABLE AND VALID IN CANADA AT THE TIME OF PICK UP.. 2A. PERSONAL AUTO POLICY FROM A NORTH AMERICAN INSURANCE BROKERAGE MUST HAVE TRANSFERABLE INSURANCE FOR RENTAL VEHICLES 2B. TRAVELERS INSURANCE MUST CLEARLY SPECIFY 1. COVERAGE IS AVAILABLE WITHIN CANADA AND THE USA 2. WHAT IS INCLUDED AND THE APPLICABLE DEDUCTIBLES 3. IF OPTIONS 1 AND 2 ARE NOT AVAILABLE, THE RENTER MUST PURCHASE ROUTES CDW COVERAGE. NOTE: ROUTES CAR RENTALS DOES NOT PROVIDE CDW AND/OR LDW COVERAGE EXCEEDING TWENTY-ONE DAYS CONSECUTIVELY OR FOR LUXURY AND PREMIUM VEHICLES. INSURANCE COVERAGE DOCUMENTATION MUST BE PRESENTED AT THE TIME OF RENTAL. ROUTES CAR AND TRUCK RENTALS MAINTAINS THE RIGHT TO REFUSE TO RENT IF THE ABOVE REQUIREMENT IS NOT MET.

NO SMOKING- ROUTES CAR RENTAL HAS INITIATED AN ENHANCED INSPECTION PROCESS TO HELP ENSURE A PLEASANT RENTAL EXPERIENCE FOR ALL. EACH VEHICLE WILL BE CONFIRMED *SMOKE AND PET FREE* WHEN IT IS PROVIDED TO A CUSTOMER. UPON ITS RETURN IT WILL BE INSPECTED. IF IT IS DETERMINED THAT THE VEHICLE MUST BE CLEANED OF SMOKE ODOR AND RESIDUE THE RENTER WILL BE ASSESSED A FEE OF UP TO 250.00 CAD

IF TRAVELING TO THE UNITED STATES THE ONLY STATE YOU ARE PERMITTED TO DRIVE TO IS WASHINGTON STATE AND AN INTERNATIONAL BORDER CROSSING FEE APPLIES. TRAVEL TO MEXICO IS NOT PERMITTED WHEN TRAVELLING OUTSIDE THE PROVINCE OF BRITISH COLUMBIA A KILOMETER CAP OF 200KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 2,500 KM PER RENTAL APPLIES. THIS IS THE MAXIMUM KMS ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM.

ALL RENTERS MUST BE 21 YEARS OF AGE OR OLDER. RENTERS MUST BE OVER 25 TO RENT A PREMIUM OR LARGER VEHICLE. ALL RENTERS UNDER THE AGE OF 25 MUST PROVIDE PROOF OF A VALID AUTO INSURANCE POLICY TO QUALIFY FOR A RENTAL AT THE TIME OF PICKUP. GRADUATED LICENSE RESTRICTIONS APPLY. ADDITIONAL DRIVERS MUST MEET THE SAME REQUIREMENT AS PRIMARY RENTER. ADDITIONAL FEE APPLIES. CDW MANADTORY IF NO TRANSFERABLE AUTO POLICY COVERAGE IS AVAILABLE AT PICKUP TIME. DOCUMENTARY PROOF OF TRANSFERABLE AUTO POLICY SHOULD BE VALID IN CANADA AT THE TIME OF PICK UP. UNDERAGE DRIVER 21 TO 25 UNDERAGE FEE APPLIES. MAXIMUM AGE TO RENT A CAR IS 74 YEARS OLD. GOVERNMENT RENTERS- REQUIRE GOVERNMENT I.D. AND A LETTER OF AUTHORIZATION STATING RENTER IS ON GOVERNMENT BUSINESS. RENTER AGE 21 TO 25 UNDERAGE FEE APPLIES. INTERNATIONAL RENTERS- INTERNATIONAL RENTERS, EXCEPT USA AND CANADA, MUST PRESENT INTERNATIONAL PERMIT WITH NATIONAL LICENSE. ALL DRIVERS MUST HAVE MINIMUM 6 MONTH VALID U.S, CANADIAN OR FOREIGN DRIVERS LICENSE IN THEIR OWN NAME. FOREIGN LICENSE HOLDER MUST PROVIDE, A VALID INTERNATIONAL DRIVER`S PERMIT AND PASSPORT, AND BASED ON THE DATE OF THE ENTRY STAMP, WILL BE ALLOWED TO RENT A VEHICLE FOR UP TO 60 DAYS.IN ADDITION TO THE NATIONAL LICENSE FROM THE RENTER`S COUNTRY OF RESIDENCE. IF NATIONAL DRIVER’S LICENSE PRINTED WITH NON-ROMAN ALPHABET (ARABIC, CHINESE, JAPANESE, CYRILLIC, ETC) MUST BE COMPLEMENTED BY AN INTERNATIONAL DRIVING PERMIT. DRIVERS LICENSES THAT ARE IN ENGLISH ARE ONLY ACCEPTED FROM THE UNITED STATE, CANADA, AUSTRALIA, NEW ZEALAND AND THE EUROPEAN UNION. NATIONAL DRIVERS LICENSES FROM THE EUROPEAN UNION THAT IS NOT IN ENGLISH, AS WELL AS COUNTRIES OUTSIDE THE EUROPEAN UNION, MUST BE ACCOMPANIED BY AN INTERNATIONAL DRIVER’S PERMIT. INTERNATIONAL DRIVING PERMITS ARE ONLY VALID OUTSIDE THE COUNTRY OF ORIGIN AND WHEN PRESENTED ALONG WITH THE ORIGINAL NATIONAL DRIVING LICENSE.   NATIONAL DRIVERS LICENSES MUST BE VALID AT LEAST 6 MONTHS FROM THE DATE OF RENTAL IN ORDER TO BE USED TO RENT THE VEHICLE.

PLEASE NOTE DUPLICATE RESERVATIONS THAT ARE NOT PICKED UP OR CANCELLED WILL BE SUBJECT TO AN ADMIN FEE. PLEASE REFER TO CANCELLATION POLICY FOR FURTHER DETAILS.

THERE ARE NO REFUNDS OR CREDIT FOR EARLY RETURNS

A REFUELLING SURCHARGE WILL BE APPLIED IF VEHICLE IS RETURNED WITH LESS FUEL THAN AT TIME OF RENTAL. PLEASE CHECK AT THE RENTAL COUNTER FOR DETAILS OF ALL GASOLINE OPTIONS. PLEASE BE AWARE THAT WE ARE UNABLE TO ISSUE A REFUND/CREDIT FOR UNUSED FUEL

LOCAL BRITISH COLUMBIA, RENTERS THE ESTIMATED AMOUNT OF THE RENTAL PLUS 30% OR A MINIMUM OF $1000/- WHICHEVER IS GREATER WILL BE AUTHORISED AND MUST PROVIDE TWO PIECE OF ID AT THE TIME OF RENTAL. LOCAL RESIDENTS MUST PROVIDE PROOF OF TRANSFERABLE COVERAGE IN ORDER TO QUALIFY FOR THE RENTAL. LOCAL RENTERS- DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KMS PER DAY 1400 KMS PER WEEK UP TO A MAXIMUM OF 2500 KMS PER RENTAL. ADDITIONAL KMS ARE CHARGED AT $0.15 PER KM. PLEASE NOTE ANY VEHICLE LEAVING THE PROVINCE OF BRITISH COLUMBIA REQUIRES WRITTEN AUTHORIZATION. INTERNATIONAL BORDER CROSSING FEE APPLIES

UNLIMITED KILOMETERS ARE OFFERED ONLY WITHIN THE PROVINCE OF ONTARIO FOR RENTERS TRAVELING FROM OUTSIDE OF BRITISH COLUMBIA, ARRIVING AT VANCOUVER INTERNATIONAL AIRPORT. KILOMETERS ARE UNLIMITED UP TO BUT NOT EXCEEDING 2,500 KILOMETERS PER RENTAL PERIOD. KILOMETERS EXCEEDING 2,500 ARE SUBJECTED TO A CHARGE OF 0.20 PER KILOMETER. LOCAL RENTERS (BC DRIVER’S LICENSE HOLDERS)- DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KMS PER DAY 1400 KMS PER WEEK UP TO A MAXIMUM OF 2500 KMS PER RENTAL. EXCEEDING KM ALLOWANCE IS CHARGED AT 0.20 PER KILOMETER. AIRPORT RENTERS MUST PROVIDE PROOF OF ROUND TRIP TICKET TO QUALIFY FOR THE UNLIMITED, BUT NOT EXCEEDING 2,500 KM.

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO THEIR PICK UP TIME, OR FAIL TO SHOW UP FOR THEIR RENTAL, WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR $ 25.00 FEE, WHICHEVER IS HIGHER. IT IS OUR POLICY TO HOLD RESERVATION UPTO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS.

ONE WAY RENTALS ALLOWED TO CALGARY AND EDMONTON LOCATIONS,WITH AN ADDITIONAL DROP OFF FEE.

RENTAL EXTENSIONS - CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING, OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION.

WE ACCEPT VISA MASTERCARD AMERICAN EXPRESS AND DISCOVER. RENTER MUST PRESENT A VALID CREDIT CARD IN HIS OR HER NAME. HOLD OF $500 CAD OR THE ESTIMATED TOTAL PLUS 30 PERCENT WHICHEVER IS GREATER IS TAKEN AT THE TIME OF RENTAL. THE ESTIMATED AMOUNT OF THE RENTAL PLUS 30% OR A MINIMUM OF $500/-, WHICHEVER IS GREATER WILL BE AUTHORIZED AGAINST YOUR CREDIT CARD AT THE TIME OF RENTAL. LOCAL BRITISH COLUMBIA, RENTERS THE ESTIMATED AMOUNT OF THE RENTAL PLUS 30% OR A MINIMUM OF $1000/- WHICHEVER IS GREATER WILL BE AUTHORISED AND MUST PROVIDE TWO PIECE OF ID AT THE TIME OF RENTAL. DEBIT / PREPAID CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL UPON RETURN.

IT IS OUR POLICY TO HOLD RESERVATION UP TO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS.

RENTERS WITH DISABILITIES: PLEASE NOTE OUR RENTAL VEHICLES ARE NOT EQUIPPED/MODIFIED TO BE OPERATED BY INDIVIDUALS WITH PHYSICAL DISABILITIES. HENCE CURRENTLY WE ARE UNABLE TO RENT VEHICLES TO INDIVIDUALS WITH ANY PHYSICAL DISABILITY.

NO SMOKING- ROUTES CAR RENTAL HAS INITIATED AN ENHANCED INSPECTION PROCESS TO HELP ENSURE A PLEASANT RENTAL EXPERIENCE FOR ALL. EACH VEHICLE WILL BE CONFIRMED *SMOKE AND PET FREE* WHEN IT IS PROVIDED TO A CUSTOMER. UPON ITS RETURN IT WILL BE INSPECTED. IF IT IS DETERMINED THAT THE VEHICLE MUST BE CLEANED OF SMOKE ODOR AND RESIDUE THE RENTER WILL BE ASSESSED A FEE OF UP TO 250.00 CAD CAD.WHILE MARIJUANA IS A LEGAL SUBSTANCE IN CANADA AND SEVERAL U.S. STATES, USE OF THIS PRODUCT WHILE OPERATING A VEHICLE IS STRICTLY PROHIBITED AND WILL VOID ANY COVERAGES INCLUDED WITH YOUR RENTAL WHETHER PURCHASED FROM US OR THROUGH A 3 RD  PARTY. ANY MARIJUANA USE DETECTED IN THE RENTED VEHICLE WHEN THE VEHICLE IS RETURNED, OR ANY MARIJUANA THAT IS FOUND IN AN UNSEALED CONTAINER, WILL BE SUBJECT TO A $250.00 CLEANING FEE. IN ADDITION TO THE CLEANING FEE THE RENTER WILL NOT BE PERMITTED TO RENT FROM ROUTES CAR RENTAL IN THE FUTURE.

PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE CHARGE PAYABLE TO THE THIRD PARTY OF 50.00 CAD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT

IF TRAVELING TO THE UNITED STATES THE ONLY STATE YOU ARE PERMITTED TO DRIVE TO IS WASHINGTON STATE AND AN INTERNATIONAL BORDER CROSSING FEE APPLIES. TRAVEL TO MEXICO IS NOT PERMITTED. WHEN TRAVELLING OUTSIDE THE PROVINCE OF BRITISH COLUMBIA A KILOMETER CAP OF 200KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 2,500 KM PER RENTAL APPLIES. THIS IS THE MAXIMUM KMS ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM.

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