1
2
3
4

Rental Policies

YVR1 - Surrey/Vancouver Rental Policies

ADDITIONAL DRIVERS MUST MEET THE SAME REQUIREMENT AS PRIMARY RENTER. ADDITIONAL FEE APPLIES.

THE MINIMUM AGE OF THE RENTER OR ANY ADDITIONAL DRIVER IS 21 YEARS AND THE MAXIMUM AGE IS 74 YEARS WITH A VALID DRIVER’S LICENSE AND MAJOR CREDIT CARD IN THE RENTERS NAME. THIS MUST BE THE SAME CREDIT CARD USED TO BOOK OR PAY ONLINE. RENTERS 21-24 YEARS OF AGE MAY RENT ECONOMY, COMPACT, INTERMEDIATE, STANDARD, FULL SIZED CARS, MINI VANS AND SUVS UP TO AN INTERMEDIATE SIZE. UNDERAGE DRIVING FEES FOR 21-24 YEAR OLD IS 19.99 CAD PER DAY. ALL FEES ARE TAXABLE. FOR INTERNATIONAL CLIENTS WE REQUIRE TWO VALID PHONE NUMBERS AND AN EMAIL ID ONE FROM UNITED STATES AND ANOTHER FROM COUNTRY OF RESIDENCE. FOR US GOVERNMENT RENTERS ON OFFICIAL BUSINESS THE MINIMUM AGE IS 18

BUSINESS HOURS: MONDAY - FRIDAY : 8:00 AM - 6:00 PM SATURDAY: 9:00AM - 5:00PM SUNDAY: CLOSED THIS LOCATION IS CLOSED ON ALL STATUTORY HOLIDAYS.

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME OR FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR A $25.00 ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HRS FROM THE RESERVED PICKUP TIME SUBJECT TO PUBLISHED BUSINESS HOURS.

PROOF of INSURANCE SHOULD INCLUDE THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES TO ALL POLICIES INCLUDING COLLISION INSURANCE PURCHASED FROM *ONLINE* BOOKING SOURCES. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $15.99 PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $2,000.00 AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. ADDITIONAL CDW OPTIONS MAY BE AVAILABLE AT THE TIME OF RENTAL, CUSTOMERS SHOULD CHECK WITH THE RENTAL AGENT. THE COLLISION DAMAGE WAIVER (CDW) COST FOR PICKUP, PANEL AND CARGO TRUCKS IS $21.99 PER DAY WITH A $3,000.00 RESPONSIBILITY AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. EXCEPTIONS: COLLISION DAMAGE WAIVER INCLUDING COMPREHENSIVE LOSSES AS: FIRE, VANDALISM, THEFT, FLOOD, HAIL, DRIVER NEGLIGENCE, IMPAIRED DRIVING, OR ACTS OF GOD. 1. THE RENTER MAY OPT TO USE A NORTH AMERICAN CREDIT CARD THAT ENCOMPASSES RENTAL INSURANCE. 2. IF THESE ARE NOT AVAILABLE, THE RENTER MAY OPT TO USE THEIR PERSONAL AUTO POLICY ISSUED BY A NORTH AMERICAN INSURANCE AGENCY OR TRAVELERS INSURANCE, IF THE POLICY IS TRANSFERABLE. 2A. PERSONAL AUTO POLICY FROM A NORTH AMERICAN INSURANCE BROKERAGE MUST HAVE TRANSFERABLE INSURANCE FOR RENTAL VEHICLES 2B. TRAVELERS INSURANCE MUST CLEARLY SPECIFY 1. COVERAGE IS AVAILABLE WITHIN CANADA AND THE USA 2. WHAT IS INCLUDED AND THE APPLICABLE DEDUCTIBLES 3. IF OPTIONS 1 AND 2 ARE NOT AVAILABLE, THE RENTER MUST PURCHASE ROUTES CDW COVERAGE. NOTE: ROUTES CAR AND TRUCK RENTALS DOES NOT PROVIDE CDW AND/OR LDW COVERAGE EXCEEDING TWENTY-ONE DAYS CONSECUTIVELY AND FOR LUXURY OR PREMIUM VEHICLES THIS LOCATION DOES NOT PROVIDE CDW COVERAGES FOR LOCAL RESIDENTS.INSURANCE COVERAGE DOCUMENTATION MUST BE PRESENTED AT THE TIME OF RENTAL. ROUTES CAR RENTAL MAINTAINS THE RIGHT TO REFUSE TO RENT IF THE ABOVE REQUIREMENT IS NOT MET.

THIS LOCATION ONLY ACCEPTS PAYMENT IN ITS LOCAL CURRENCY

DEBIT CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL UPON RETURN.

DEPOSIT RULES: DEPOSTIS CAN ONLY BE MADE BY AMERICAN EXPRESS, VISA AND MASTER CARD IN RENTERS NAME. FOR DEPOSIT - - - - A DEPOSIT OF $500 CAD OR THE ESTIMATED TOTAL PLUS 30 PERCENT WHICHEVER IS GREATER IS TAKEN AT THE TIME OF RENTAL. LOCAL RENTERS MINIMUM DEPOSIT IS $1000.00. PREPAID CREDIT CARDS OR DEBIT CARDS (WITH OR WITHOUT VISA OR MASTER CARD LOGO) OR ARE NOT ACCEPTED AS FORMS OF DEPOSIT BUT CAN BE USED FOR PAYMENT AT THE END OF THE RENTAL

ALL DRIVERS MUST HAVE A VALID U.S, CANADIAN OR FOREIGN DRIVERS LICENSE IN THEIR OWN NAME. IF THE DRIVER`S LICENSE IS IN A LANGUAGE OTHER THAN ENGLISH, A VALID INTERNATIONAL DRIVER`S PERMIT AND PASSPORT ARE REQUIRED, IN ADDITION TO THE NATIONAL LICENSE FROM THE RENTER`S COUNTRY OF RESIDENCE.



USA TRAVEL : $10.99 PERDAY ENABLES RENTERS TO TRAVEL OUTSIDE OF THE PROVINCE, INCLUDING THE UNITED STATES, GPS NAVIGATION SYSTEM $ 6.99 PER DAY CONSIDER ADDING A GPS TRACKING SYSTEM TO YOUR RENTAL VEHICLE TO REACH YOUR DESTINATION WITH EASE AND EFFICIENCY. THIS SYSTEM WILL BE AVAILABLE UPON REQUEST AND SUBJECT TO AVAILABILITY. BABY BOOSTER SEAT(S) : $4.99 PER DAY THREE TYPES OF CHILD CAR SEAT RENTALS ARE AVAILABLE:1. REAR-FACING2. FORWARD-FACING 3. BOOSTER SEAT

A REFUELLING SURCHARGE WILL BE APPLIED IF VEHICLE IS RETURNED WITH LESS FUEL THAN AT TIME OF RENTAL. PLEASE CHECK AT THE RENTAL COUNTER FOR DETAILS OF ALL GASOLINE OPTIONS. PLEASE BE AWARE THAT WE ARE UNABLE TO ISSUE A REFUND/CREDIT FOR UNUSED FUEL

UNLIMITED MILEAGE OFFERED IN B.C ONLY, WHERE APPLICABLE. VEHICLES ARE NOT ALLOWED TO LEAVE THE PROVINCE OF B.C WITHOUT WRITTEN PERMISSION. WHEN TRAVELLING OUTSIDE THE PROVINCE OF B.C A KILOMETER CAP OF 200KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 3500 KMS PER MONTH APPLIES. THIS IS THE MAXIMUM KMS ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM. IF TRAVELLING TO THE U.S A BORDER CROSSING FEE OF $ 10.99 PER DAY WILL APPLY. -LOCAL RENTERS- RENTERS DO NOT QUALIFY FOR UNLIMITED MILEAGE.

LOCAL RENTERS DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KM PER DAY,1000 KMS PER WEEK UP TO A MAXIMUM OF 3500 KM PER MONTH ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM. FOR LOCAL RENTERS THE MINIMUM DEPOSIT REQUIRED IS $1000.00. THIS LOCATION DOES NOT PROVIDE CDW COVERAGES FOR LOCAL RESIDENTS. LOCAL RESIDENTS MUST PROVIDE PROOF OF TRANSFERABLE COVERAGE IN ORDER TO QUALIFY FOR THE RENTAL.



CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO THEIR PICK UP TIME, OR FAIL TO SHOW UP FOR THEIR RENTAL, WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR $ 25.00 FEE, WHICHEVER IS HIGHER. IT IS OUR POLICY TO HOLD RESERVATION UPTO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS.

ONE WAY RENTALS ARE AVAILABLE DEPENDING UPON THE SERVING AIRPORT LOCATIONS. FEE MAY DIFFER DEPENDING UPON THE LOCATION.

RENTAL EXTENSIONS - CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING, OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION.

THE FOLLOWING ARE ACCEPTED FORMS OF PAYMENT: AMERICAN EXPRESS MASTER CARD, VISA CARD, CREDIT CARD HOLD: THE ESTIMATED AMOUNT OF THE RENTAL PLUS 30%OR A MINIMUM OF $500.00 CAD WILL BE AUTHORIZED AGAINST YOUR CREDIT CARD AT THE TIME OF RENTAL. FOR LOCAL RENTERS THE MINIMUM HOLD IS $1000.00 DEBIT CARDS:N.

RENTERS WITH DISABILITIES: PLEASE NOTE OUR RENTAL VEHICLES ARE NOT EQUIPPED/MODIFIED TO BE OPERATED BY INDIVIDUALS WITH PHYSICAL DISABILITIES. HENCE CURRENTLY WE ARE UNABLE TO RENT VEHICLES TO INDIVIDUALS WITH ANY PHYSICAL DISABILITY.



NO SMOKING IS ALLOWED IN OUR RENTAL VEHICLES. OTHERWISE A CLEAN UP CHARGE OF $250.00 WILL APPLY

PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE CHARGE PAYABLE TO THE THIRD PARTY OF 50.00 CAD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT

TRAVEL TO MEXICO IS NOT PERMITTED.

VEHICLES CROSSING TO THE USA MUST HAVE WRITTEN PERMISSION AND ARE SUBJECT TO A MILEAGE CAP OF 200 KM FREE PER DAY OR 1400 KM /WEEK UP TO A MAXIMUM OF 3500 KM PER MONTH. THIS IS THE MAXIMUM ON ANY RENTAL REGARDLESS OF LENGTH. A $0.20 PER EXCESS KM CHARGE AND A BORDER CROSSING FEE OF 10.99/DAY WILL APPLY.

customercare@routes.ca
1 866-GOROUTES
1 866-467-6883