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Rental Policies

YYC - Calgary Rental Policies

ADDITIONAL DRIVER RATE IS $10.99/DAY PLUS GST. ADDITIONAL DRIVER MUST ALSO MEET ALL THE AGE AND LICENSE REQUIREMENTS LISTED BELOW.

AFTER HOUR DROPS ARE PERMITTED AT THE LOCATION. RENTER WILL BE BILLED TO THE START OF NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTIL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE INQUIRE AT THE RENTAL COUNTER FOR FURTHER DETAILS. PLEASE NOTE THERE IS NO SHUTTLE SERVICE AVAILABLE OUTSIDE THE BUSINESS HOURS

THE MINIMUM AGE OF THE RENTER OR ANY ADDITIONAL DRIVER IS 21 YEARS AND THE MAXIMUM AGE IS 74 YEARS WITH A VALID DRIVER’S LICENSE AND MAJOR CREDIT CARD IN THE RENTERS NAME. THIS MUST BE THE SAME CREDIT CARD USED TO BOOK OR PAY ONLINE. RENTERS 21-24 YEARS OF AGE MAY RENT ECONOMY, COMPACT, INTERMEDIATE, STANDARD, FULL SIZED CARS, MINIVANS AND SUVS UP TO AN INTERMEDIATE SIZE. UNDERAGE DRIVER FEE 21 TO 24 ...... $25 CAD PER DAY. MAXIMUM AGE TO RENT A CAR IS 74 YEARS OLD.

AIRPORT PICK UP INSTRUCTIONS: UPON ARRIVAL AT THE CALGARY AIRPORT, AFTER COLLECTING YOUR LUGGAGE, PLEASE CALL US AT 403 398 3930 TO RECEIVE SHUTTLE PICK UP INSTRUCTIONS. ONCE YOU HAVE CALLED US PROCEED OUTSIDE THE TERMINAL ARRIVALS LEVEL. CROSS THE ARRIVALS ROADWAY AND WAIT AT THE SHUTTLE PICKUP AREA IDENTIFIED AS BUS BAY NUMBER 22 OPPOSITE TO DOOR NUMBER 6.

BUSINESS HOURS: MONDAY - FRIDAY : 7:00 AM - 10:00 PM SATURDAY - SUNDAY : 8:00 AM - 6:00 PM ALL STATUTORY HOLIDAYS : 8:00 AM - 6:00 PM

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO THEIR PICK UP TIME, OR FAIL TO SHOW UP FOR THEIR RENTAL, WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR $ 25.00 FEE, WHICHEVER IS HIGHER. IT IS OUR POLICY TO HOLD RESERVATION UPTO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS. PLEASE NOTE DUPLICATE RESERVATIONS THAT ARE NOT PICKED UP OR CANCELLED WILL BE SUBJECT TO A NO SHOW CHARGE.

CDW: PROOF OF INSURANCE SHOULD INCLUDE THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES TO ALL POLICIES INCLUDING COLLISION INSURANCE PURCHASED FROM *ONLINE* BOOKING SOURCES. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $15.99 PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $2,000.00 FOR ECONOMY, COMPACT, INTERMEDIATE,STANDARD AND FULL SIZE VEHICLE’S. THE FINANCIAL RESPONSIBILITY ON MID-SIZE AND STANDARD SUV’S (5 SEATER) IS $3,000 AND THE FINANCIAL RESPONSIBILITY ON FULL SIZE SUV’S AND MINIVANS IS $3,500. THE COLLISION DAMAGE WAIVER (CDW) COST FOR PICKUP, PANEL AND CARGO TRUCKS IS $21.99 PER DAY WITH A $3,000.00 RESPONSIBILITY AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. EXCEPTIONS: COLLISION DAMAGE WAIVER INCLUDING COMPREHENSIVE LOSSES SUCH AS: FIRE, THEFT, VANDALISM, FLOOD, HAIL, DRIVER NEGLIGENCE, IMPAIRED DRIVING, OR ACTS OF GOD. 1. THE RENTER MAY OPT TO USE A NORTH AMERICAN CREDIT CARD THAT ENCOMPASSES RENTAL INSURANCE. 2. IF THESE ARE NOT AVAILABLE, THE RENTER MAY OPT TO USE THEIR PERSONAL AUTO POLICY ISSUED BY A NORTH AMERICAN INSURANCE AGENCY OR TRAVELERS INSURANCE, IF THE POLICY IS TRANSFERABLE. 2A. PERSONAL AUTO POLICY FROM A NORTH AMERICAN INSURANCE BROKERAGE MUST HAVE TRANSFERABLE INSURANCE FOR RENTAL VEHICLES 2B. TRAVELERS INSURANCE MUST CLEARLY SPECIFY: 1. COVERAGE IS AVAILABLE WITHIN CANADA AND THE USA 2. WHAT IS INCLUDED AND THE APPLICABLE DEDUCTIBLES 3. IF OPTIONS 1 AND 2 ARE NOT AVAILABLE, THE RENTER MUST PURCHASE ROUTES CDW COVERAGE. NOTE: ROUTES CAR RENTALS DOES NOT PROVIDE CDW AND/OR LDW COVERAGE EXCEEDING TWENTY-ONE DAYS CONSECUTIVELY OR FOR LUXURY AND PREMIUM VEHICLES. INSURANCE COVERAGE DOCUMENTATION MUST BE PRESENTED AT THE TIME OF RENTAL. ROUTES CAR AND TRUCK RENTALS MAINTAINS THE RIGHT TO REFUSE TO RENT IF THE ABOVE REQUIREMENT IS NOT MET.

THIS LOCATION ONLY ACCEPTS PAYMENT IN ITS LOCAL CURRENCY

DEBIT CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL UPON RETURN.

DEPOSIT RULES: DEPOSITS CAN ONLY BE MADE BY AMERICAN EXPRESS, VISA AND MASTER CARD IN RENTERS NAME. THE CREDIT CARD MUST BE EMBOSSED. FOR DEPOSIT - - - - A DEPOSIT OF $500 CAD OR THE ESTIMATED TOTAL PLUS 30 PERCENT WHICHEVER IS GREATER IS TAKEN AT THE TIME OF RENTAL. LOCAL RENTERS MINIMUM DEPOSIT IS $1000.00. PREPAID CREDIT CARDS OR DEBIT CARDS (WITH OR WITHOUT VISA OR MASTER CARD LOGO) OR ARE NOT ACCEPTED AS FORMS OF DEPOSIT BUT CAN BE USED FOR PAYMENT AT THE END OF THE RENTAL

INTERNATIONAL DRIVING PERMIT AND A VALID MINIMUM 6 MONTHS PASSPORT AND BASED ON THE DATE OF THE ENTRY STAMP WILL BE ALLOWED TO RENT A VEHICLE FOR UP TO 60 DAYS. IF NATIONAL DRIVER’S LICENSE PRINTED WITH NON-ROMAN ALPHABET (ARABIC, CHINESE, JAPANESE, CYRILLIC, ETC) MUST BE COMPLEMENTED BY AN INTERNATIONAL DRIVING PERMIT. DRIVERS LICENSES THAT ARE IN ENGLISH ARE ONLY ACCEPTED FROM THE UNITED STATE, CANADA, AUSTRALIA, NEW ZEALAND AND THE EUROPEAN UNION. NATIONAL DRIVERS LICENSES FROM THE EUROPEAN UNION THAT IS NOT IN ENGLISH, AS WELL AS COUNTRIES OUTSIDE THE EUROPEAN UNION, MUST BE ACCOMPANIED BY AN INTERNATIONAL DRIVER’S PERMIT. INTERNATIONAL DRIVING PERMITS ARE ONLY VALID OUTSIDE THE COUNTRY OF ORIGIN AND WHEN PRESENTED ALONG WITH THE ORIGINAL NATIONAL DRIVING LICENSE.   NATIONAL DRIVERS LICENSES MUST BE VALID AT LEAST 6 MONTHS FROM THE DATE OF RENTAL IN ORDER TO BE USED TO RENT THE VEHICLE.

PLEASE NOTE DUPLICATE RESERVATIONS THAT ARE NOT PICKED UP OR CANCELLED WILL BE SUBJECT TO A NO SHOW CHARGE.

THERE ARE NO REFUNDS OR CREDIT FOR EARLY RETURNS

USA TRAVEL : $15.99 PER DAY ENABLES RENTERS TO TRAVEL OUTSIDE OF THE PROVINCE, INCLUDING THE UNITED STATES: . GPS NAVIGATION SYSTEM $ 9.99 PER DAY CONSIDER ADDING A GPS TRACKING SYSTEM TO YOUR RENTAL VEHICLE TO REACH YOUR DESTINATION WITH EASE AND EFFICIENCY. THIS SYSTEM WILL BE AVAILABLE UPON REQUEST AND SUBJECT TO AVAILABILITY. BABY BOOSTER SEAT(S) : $9.99 PER DAY THREE TYPES OF CHILD CAR SEAT RENTALS ARE AVAILABLE:1. REAR-FACING 2. FORWARD-FACING 3. BOOSTER SEAT ROAD SIDE ASSISTANCE PACKAGE $7.99 PER DAY

A REFUELLING SURCHARGE WILL BE APPLIED IF VEHICLE IS RETURNED WITH LESS FUEL THAN AT TIME OF RENTAL. PLEASE CHECK AT THE RENTAL COUNTER FOR DETAILS OF ALL GASOLINE OPTIONS. PLEASE BE AWARE THAT WE ARE UNABLE TO ISSUE A REFUND/CREDIT FOR UNUSED FUEL.L

UNLIMITED MILEAGE OFFERED IN ALBERTA PROVINCE ONLY, WHERE APPLICABLE. VEHICLES ARE NOT ALLOWED TO LEAVE THE PROVINCE OF ALBERTA WITHOUT WRITTEN PERMISSION. WHEN TRAVELLING OUTSIDE THE PROVINCE OF ALBERTA A KILOMETER CAP OF 200KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 2,500 KM PER RENTAL APPLIES. THIS IS THE MAXIMUM KMS ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM. IF TRAVELLING TO USA A BORDER CROSSING FEE OF $ 10.99 PER DAY WILL APPLY.



LOCAL RENTERS DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KMS PER DAY,1400 KMS PER WEEK UP TO A MAXIMUM OF 2500 KMS PER RENTAL. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM FOR LOCAL RENTERS THE MINIMUM DEPOSIT REQUIRED IS $1500.00. SUBJECT TO ALL TERMS AND CONDITIONS.

UNLIMITED KILOMETERS ARE OFFERED ONLY WITHIN THE PROVINCE OF ALBERTA FOR RENTERS TRAVELING FROM OUTSIDE OF ALBERTA, CANADA, ARRIVING AT CALGARY INTERNATIONAL AIRPORT. KILOMETERS ARE UNLIMITED UP TO BUT NOT EXCEEDING 2500 KILOMETERS PER RENTAL PERIOD. KILOMETERS EXCEEDING 2,500 ARE SUBJECTED TO A CHARGE OF 0.20 PER KILOMETER. LOCAL RESIDENTS OF ALBERTA, CANADA ARE SUBJECTED TO 200 KILOMETER PER DAY,1400 KM A WEEK AND 2,500 KM PER RENTAL EXCEEDING KM ALLOWANCE IS CHARGED AT 0.20 PER KILOMETER. AIRPORT RENTERS MUST PROVIDE PROOF OF ROUND TRIP TICKET TO QUALIFY FOR THE UNLIMITED, BUT NOT EXCEEDING 2,500 KM. LUXURY RENTALS ARE NOT ALLOWED UNLIMITED MILEAGE AND RESTRICTED TO 200 A DAY, 1000 KM A WEEK, AND 2000 A MONTH. EXCEEDING KM ALLOWANCE IS CHARGED AT 0.20 A KM. INTERNATIONAL RENTERS (RENTERS TRAVELING FROM OUTSIDE OF ALBERTA OR CANADA) WITH AN INCLUSIVE RESERVATION GET UNLIMITED MILEAGE WITHIN THE PROVINCE OF ALBERTA WITHOUT ANY CAP.

NO SHOW: IF THE RENTER FAILS TO COLLECT THE VEHICLE AT THE TIME SPECIFIED AND DOES NOT CANCEL THEIR RESERVATION AT LEAST 48 HRS PRIOR TO THEIR PICK UP TIME , THE RENTER IS SUBJECT TO A MINIMUM OF ONE DAY RENTAL CHARGE OR $25 WHICHEVER IS GREATER

ONE WAY RENTALS ALLOWED TO EDMONTON (ALBERTA), VANCOUVER (BC) WITH AN ADDITIONAL DROP OFF FEE

ROAD SIDE ASSISTANCE PACKAGE $7.99 PER DAY

RENTERS WITH DISABILITIES: PLEASE NOTE OUR RENTAL VEHICLES ARE NOT EQUIPPED/MODIFIED TO BE OPERATED BY INDIVIDUALS WITH PHYSICAL DISABILITIES. HENCE CURRENTLY WE ARE UNABLE TO RENT VEHICLES TO INDIVIDUALS WITH ANY PHYSICAL DISABILITY.

WE ACCEPT VISA MASTERCARD AMERICAN EXPRESS AND DISCOVER. RENTER MUST PRESENT A VALID CREDIT CARD IN HIS OR HER NAME. HOLD OF $500 CAD OR THE ESTIMATED TOTAL PLUS 30 PERCENT WHICHEVER IS GREATER IS TAKEN AT THE TIME OF RENTAL. FOR LOCAL RENTERS THE MINIMUM HOLD IS $1500.00 DEBIT CARDS: DEBIT CARDS WITH A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL FOR DEPOSIT/HOLD BUT MAY BE USED TO PAY FOR THE RENTAL UPON RETURN.

WE USE REASONABLE COMMERCIAL EFFORTS TO INSURE THE ACCURACY OF ALL INFORMATION POSTED ON OUR WEBSITE OR DISTRIBUTED TO OTHER WEBSITES. OUR LIABILITY, IF ANY, SHALL BE LIMITED TO THE AMOUNT OF RENTAL CHARGES PAID TO US. THE TERMS AND CONDITIONS AND PREVAILING LAW COVERING THE RENTAL SHALL BE THOSE STATED ON THE RENTAL CONTRACT PRESENTED AT THE RENTAL LOCATION. A RENTAL DAY CONSISTS OF A 24-HOUR PERIOD COMMENCING WITH DATE AND TIME INDICATED ON THE RENTAL CONTRACT. CHANGES TO THE RESERVATION OR THE RENTAL MAY RESULT IN A CHANGE OF RATE OR AN ADDITIONAL FEE. THERE ARE NO REFUNDS OR CREDITS FOR EARLY RETURNS. MULTIPLE OR DUPLICATE RESERVATIONS MUST BE MADE IN DIFFERENT NAMES OR THOSE RESERVATIONS MAY NOT BE HONORED AND ARE SUBJECT TO AN ADMIN FEE. VEHICLE MAKES, AND MODELS ARE EXAMPLES ONLY AND ARE NOT GUARANTEED. IF YOU HAVE RESERVED A PAY ON ARRIVAL RENTAL A CREDIT CARD GUARANTEE IS REQUIRED IN ORDER TO RESERVE A VEHICLE. IF YOU HAVE RESERVED A PREPAID PAY NOW RENTAL YOUR CREDIT CARD WILL BE CHARGED IN FULL AT THE TIME OF RESERVATION. YOUR BOOKING WILL BE GUARANTEED FOR PICKUP. THE CREDIT CARD USED FOR PREPAYMENT MUST BE PRESENTED AT THE RENTAL COUNTER AT THE TIME OF PICK UP. THIS IS A NON-REFUNDABLE RESERVATION AND MAY NOT BE MODIFIED OR CANCELLED. IF YOU DO NOT PICKUP YOUR RENTAL WHEN SCHEDULED YOUR RESERVATION WILL BE CANCELLED AND YOU WILL NOT RECEIVE A REFUND OR CREDIT. PREPAID RATES ARE SUBJECT TO AVAILABILITY. NOT INCLUDED IN YOUR RATE IS FUEL, UNDERAGE DRIVER FEE, ADDITIONAL DRIVER FEE AND SPECIAL EQUIPMENT AS WELL AS SUPPLEMENTAL LIABILITY INSURANCE OR ANY OTHER AVAILABLE OPTION. YOU WILL BE RESPONSIBLE FOR ANY DEDUCTIBLE OR EXCESS OF INCLUDED COLLISION OR THEFT WAIVERS IN CASE OF DAMAGE OR LOSS.

NO SMOKING IS ALLOWED IN OUR RENTAL VEHICLES. OTHERWISE A CLEAN UP CHARGE OF $250.00 WILL APPLY WHILE MARIJUANA IS A LEGAL SUBSTANCE IN CANADA AND SEVERAL U.S. STATES, USE OF THIS PRODUCT WHILE OPERATING A VEHICLE IS STRICTLY PROHIBITED AND WILL VOID ANY COVERAGES INCLUDED WITH YOUR RENTAL WHETHER PURCHASED FROM US OR THROUGH A 3 RD  PARTY. ANY MARIJUANA USE DETECTED IN THE RENTED VEHICLE WHEN THE VEHICLE IS RETURNED, OR ANY MARIJUANA THAT IS FOUND IN AN UNSEALED CONTAINER, WILL BE SUBJECT TO A $250.00 CLEANING FEE. IN ADDITION TO THE CLEANING FEE THE RENTER WILL NOT BE PERMITTED TO RENT FROM ROUTES CAR RENTAL IN THE FUTURE

PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE CHARGE PAYABLE TO THE THIRD PARTY OF 50.00 CAD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT

TRAVEL TO MEXICO IS NOT PERMITTED.

VEHICLES CROSSING TO THE USA MUST HAVE WRITTEN PERMISSION AND ARE SUBJECT TO A MILEAGE CAP OF 200 KM FREE PER DAY OR 1400 KM /WEEK UP TO A MAXIMUM OF 3500 KM PER MONTH. THIS IS THE MAXIMUM ON ANY RENTAL REGARDLESS OF LENGTH. A $0.20 PER EXCESS KM CHARGE AND A BORDER CROSSING FEE OF 10.99/DAY WILL APPLY.

customercare@routes.ca