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Rental Policies

YYC - Calgary Rental Policies

ADDITIONAL DRIVER RATE IS $9.99/DAY PLUS GST. ADDITIONAL DRIVER MUST ALSO MEET ALL THE AGE AND LICENSE REQUIREMENTS LISTED BELOW.

AFTER HOUR DROPS ARE PERMITTED AT THE LOCATION. RENTER WILL BE BILLED TO THE START OF NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTIL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE INQUIRE AT THE RENTAL COUNTER FOR FURTHER DETAILS. PLEASE NOTE THERE IS NO SHUTTLE SERIVCE AVAILABLE OUTSIDE THE BUSINESS HOURS

ALL RENTERS MUST BE 21 YEARS OF AGE OR OLDER. RENTERS MUST BE OVER 25 TO RENT A PREMIUM OR LARGER VEHICLE. ALL RENTERS UNDER THE AGE OF 25 MUST PROVIDE PROOF OF A VALID AUTO INSURANCE POLICY TO QUALIFY FOR A RENTAL. GRADUATED LICENSE RESTRICTIONS APPLY. UNDERAGE DRIVER FEE 21 TO 24 ...... $25 CAD PER DAY. MAXIMUM AGE TO RENT A CAR IS 74 YEARS OLD.

UPON ARRIVAL AT CALGARY AIRPORT AND AFTER COLLECTING YOUR LUGGAGE CALL 403 398 3930 TO ANNOUNCE ARRIVAL. PROCEED OUTSIDE THE TERMINAL ARRIVALS LEVEL. CROSS THE ARRIVALS ROADWAY AND WAIT AT THE SHUTTLE PICKUP AREA IDENTIFIED AS BUS BAY NUMBER 22 OPPOSITE TO DOOR NUMBER 6. THE LOCATION CONTACT NUMBER IS 403 398 3930.

BUSINESS HOURS: MONDAY - FRIDAY : 8:00 AM - 8:00 PM SATURDAY - SUNDAY : 8:00 AM - 6:00 PM ALL STATUTORY HOLIDAYS : 8:00 AM - 6:00 PM

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO THEIR PICK UP TIME, OR FAIL TO SHOW UP FOR THEIR RENTAL, WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR $ 25.00 FEE, WHICHEVER IS HIGHER. IT IS OUR POLICY TO HOLD RESERVATION UPTO TWO HOURS BEYOND THE SCHEDULED ARRIVAL TIME SUBJECT TO PUBLISHED OFFICE HOURS. PLEASE NOTE DUPLICATE RESERVATIONS THAT ARE NOT PICKED UP OR CANCELLED WILL BE SUBJECT TO A NO SHOW CHARGE. PLEASE REFER TO NO SHOW FOR FURTHER DETAILS

PROOF of INSURANCE SHOULD INCLUDE THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES FOR ALL POLICIES INCLUDING COLLISION INSURANCE PURCHASED FROM *ONLINE* BOOKING SOURCES. PACKAGE A: COLLISION DAMAGE WAIVER (CDW): COST: $15.99 PLUS HST PER DAY DEDUCTIBLE: $2000.00 PACKAGE B: COLLISION DAMAGE WAIVER (CDW): COST: $19.99 PLUS HST PER DAY DEDUCTIBLE: $1000.00 PACKAGE C: COLLISSION DAMAGE WAIVER (CDW): COST $24.99 PLUS HST PER DAY DEDUCTIBLE : $800.00 EXCEPTIONS: COLLISION DAMAGE WAIVER INCLUDING COMPREHENSIVE LOSSES AS: FIRE, THEFT, VANDALISM, FLOOD, HAIL, DRIVER NEGLIGENCE, IMPAIRED DRIVING, OR ACTS OF GOD. 1. THE RENTER MAY OPT TO USE A NORTH AMERICAN CREDIT CARD THAT ENCOMPASSES RENTAL INSURANCE. 2. IF THESE ARE NOT AVAILABLE, THE RENTER MAY OPT TO USE THEIR PERSONAL AUTO POLICY ISSUED BY A NORTH AMERICAN INSURANCE AGENCY OR TRAVELERS INSURANCE, IF THE POLICY IS TRANSFERABLE. 2A. PERSONAL AUTO POLICY FROM A NORTH AMERICAN INSURANCE BROKERAGE MUST HAVE TRANSFERABLE INSURANCE FOR RENTAL VEHICLES 2B. TRAVELERS INSURANCE MUST CLEARLY SPECIFY: 1. COVERAGE IS AVAILABLE WITHIN CANADA AND THE USA 2. WHAT IS INCLUDED AND THE APPLICABLE DEDUCTIBLES 3. IF OPTIONS 1 AND 2 ARE NOT AVAILABLE, THE RENTER MUST PURCHASE ROUTES CDW COVERAGE. NOTE: ROUTES CAR AND TRUCK RENTALS DOES NOT PROVIDE CDW AND/OR LDW COVERAGE EXCEEDING TWENTY-ONE DAYS CONSECUTIVELY. INSURANCE COVERAGE DOCUMENTATION MUST BE PRESENTED AT THE TIME OF RENTAL. ROUTES CAR AND TRUCK RENTALS MAINTAINS THE RIGHT TO REFUSE TO RENT IF THE ABOVE REQUIREMENT IS NOT MET.

THIS LOCATION ONLY ACCEPTS PAYMENT IN ITS LOCAL CURRENCY

DEBIT CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL UPON RETURN.

DEPOSIT RULES: DEPOSTIS CAN ONLY BE MADE BY AMERICAN EXPRESS, VISA AND MASTER CARD IN RENTERS NAME. FOR DEPOSIT - - - - A DEPOSIT OF $500 CAD OR THE ESTIMATED TOTAL PLUS 30 PERCENT WHICHEVER IS GREATER IS TAKEN AT THE TIME OF RENTAL. LOCAL RENTERS MINIMUM DEPOSIT IS $1000.00. PREPAID CREDIT CARDS OR DEBIT CARDS (WITH OR WITHOUT VISA OR MASTER CARD LOGO) OR ARE NOT ACCEPTED AS FORMS OF DEPOSIT BUT CAN BE USED FOR PAYMENT AT THE END OF THE RENTAL

RENTER MUST PRESENT A VALID DRIVERS LICENSE AT THE TIME OF RENTAL. FOREIGN RENTERS MUST PRESENT A VALID DRIVERS LICENSE AND A VALID PASSPORT AND BASED ON THE DATE OF THE ENTRY STAMP,WILL BE ALLOWED TO RENT A VEHICLE FOR UP TO 90 DAYS.

PLEASE NOTE DUPLICATE RESERVATIONS THAT ARE NOT PICKED UP OR CANCELLED WILL BE SUBJECT TO A NO SHOW CHARGE. PLEASE REFER TO NO SHOW FOR FURTHER DETAILS.

USA TRAVEL : $15.99 PERDAY ENABLES RENTERS TO TRAVEL OUTSIDE OF THE PROVINCE, INCLUDING THE UNITED STATES: . GPS NAVIGATION SYSTEM $ 9.99 PER DAY CONSIDER ADDING A GPS TRACKING SYSTEM TO YOUR RENTAL VEHICLE TO REACH YOUR DESTINATION WITH EASE AND EFFICIENCY. THIS SYSTEM WILL BE AVAILABLE UPON REQUEST. BABY BOOSTER SEAT(S) : $9.99 PER DAY THREE TYPES OF CHILD CAR SEAT RENTALS ARE AVAILABLE:1. REAR-FACING 2. FORWARD-FACING 3. BOOSTER SEAT ROAD SIDE ASSISTANCE PACKAGE $7.99 PER DAY

A REFUELLING SURCHARGE @ $2.50 PER LITRE WILL BE APPLIED IF VEHICLE IS RETURNED WITH LESS FUEL THAN AT TIME OF RENTAL. PLEASE CHECK AT THE RENTAL COUNTER FOR DETAILS OF ALL GASOLINE OPTIONS. PLEASE BE AWARE THAT WE ARE UNABLE TO ISSUE A REFUND/CREDIT FOR UNUSED FUEL

UNLIMITED MILEAGE OFFERED IN ALBERTA PROVINCE ONLY, WHERE APPLICABLE. VEHICLES ARE NOT ALLOWED TO LEAVE THE PROVINCE OF ALBERTA WITHOUT WRITTEN PERMISSION. WHEN TRAVELLING OUTSIDE THE PROVINCE OF ALBERTA A KILOMETER CAP OF 200KM FREE PER DAY OR 1,400 KM PER WEEK UP TO A MAXIMUM OF 3,500 KM PER MONTH APPLIES. THIS IS THE MAXIMUM KMS ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM. IF TRAVELLING TO THE BORDER CROSSING FEE OF $ 10.99 PER DAY WILL APPLY. -LOCAL RENTERS- RENTERS DO NOT QUALIFY FOR UNLIMITED MILEAGE. IN THE PROVINCE OF ALBERTA..MILEAGE IS RESTRICTED TO 200 KMS PER DAY,350 KMS PER WEEK UP TO A MAXIMUM OF 1400 KMS PER MONTH ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM.PLEASE NOTE ANY VEHICLE LEAVING THE PROVINCE OF ALBERTA REQUIRES WRITTEN AUTHORIZATION.

THIS LOCATION IS OPEN ON ALL STATUTORY HOLIDAYS FROM 8:00 AM TO 6:00 PM.

LOCAL RENTERS DO NOT QUALIFY FOR UNLIMITED MILEAGE.. MILEAGE IS RESTRICTED TO 200 KMS PER DAY,1000 KMS PER WEEK UP TO A MAXIMUM OF 1400 KMS PER MONTH ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM FOR LOCAL RENTERS THE MINIMUM DEPOSIT REQUIRED IS $1000.00. SUBJECT TO ALL TERMS AND CONDITIONS. PLEASE REFER TO DEPOSIT REQUIREMENTS FOR DETAILS.

UNLIMITED KILOMETERS ARE OFFERED ONLY WITHIN THE PROVINCE OF ALBERTA FOR RENTERS TRAVELING FROM OUTSIDE OF ALBERTA, CANADA, ARRIVING AT CALGARY INTERNATIONAL AIRPORT. KILOMETERS ARE UNLIMITED UP TO BUT NOT EXCEEDING 3500 KILOMETERS PER RENTAL PERIOD. KILOMETERS EXCEEDING 3500 ARE SUBJECTED TO A CHARGE OF 0.15 PER KILOMETER. LOCAL RESIDENTS OF ALBERTA, CANADA ARE SUBJECTED TO 200 KILOMETER PER DAY,1400 KM A WEEK AND 2000 KM A MONTH. EXCEEDING KM ALLOWANCE IS CHARGED AT 0.15 PER KILOMETER. AIRPORT RENTERS MUST PROVIDE PROOF OF ROUND TRIP TICKET TO QUALIFY FOR THE UNLIMITED, BUT NOT EXCEEDING 3500 KM. LUXURY RENTALS ARE NOT ALLOWED UNLIMITED MILEAGE AND RESTRICTED TO 200 A DAY, 1000 KM A WEEK, AND 2000 A MONTH. EXCEEDING KM ALLOWANCE IS CHARGED AT 0.25 A KM.

NO SHOW: IF THE RENTER FAILS TO COLLECT THE VEHICLE AT THE TIME SPECIFIED AND DOES NOT CANCEL THEIR RESERVATION AT LEAST 48 HRS PRIOR TO THEIR PICK UP TIME , THE RENTER IS SUBJECT TO A MINIMUM OF ONE DAY RENT OF ALL APPLICABLE CHARGES OR $25 WHICHEVER IS GREATER



ROAD SIDE ASSISTANCE PACKAGE $7.99 PER DAY

THE FOLLOWING ARE ACCEPTED FORMS OF PAYMENT: AMERICAN EXPRESS MASTERCARD VISA DEBIT CARD CREDIT CARD HOLD: THE ESTIMATED AMOUNT OF THE RENTAL PLUS 30%OR A MINIMUM OF $500.00 CAD WILL BE AUTHORIZED AGAINST YOUR CREDIT CARD AT THE TIME OF RENTAL. FOR LOCAL RENTERS THE MINIMUM HOLD IS $1000.00 DEBIT CARDS: DEBIT CARDS WITH A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL FOR DEPOSIT/HOLD BUT MAY BE USED TO PAY FOR THE RENTAL UPON RETURN.

RENTERS WITH DISABILITIES: PLEASE NOTE OUR RENTAL VEHICLES ARE NOT EQUIPPED/MODIFIED TO BE OPERATED BY INDIVIDUALS WITH PHYSICAL DISABILITIES. HENCE CURRENTLY WE ARE UNABLE TO RENT VEHICLES TO INDIVIDUALS WITH ANY PHYSICAL DISABILITY.

NO SMOKING IS ALLOWED IN OUR RENTAL VEHICLES. OTHERWISE A CLEAN UP CHARGE OF $185.00 WILL APPLY

PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE CHARGE PAYABLE TO THE THIRD PARTY OF 50.00 CAD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT

TRAVEL TO MEXICO IS NOT PERMITTED.

VEHICLES CROSSING TO THE USA MUST HAVE WRITTEN PERMISSION AND ARE SUBJECT TO A MILEAGE CAP OF 200 KM FREE PER DAY OR 1400 KM /WEEK UP TO A MAXIMUM OF 3500 KM PER MONTH. THIS IS THE MAXIMUM ON ANY RENTAL REGARDLESS OF LENGTH. A $0.20 PER EXCESS KM CHARGE AND A BORDER CROSSING FEE OF 10.99/DAY WILL APPLY.

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