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Rental Policies

YYZ - Toronto/Pearson Rental Policies

ADDITIONAL DRIVERS: COST: $4.99 PLUS HST PER DAY. ALL ADDITIONAL DRIVERS ARE SUBJECT TO THE SAME TERMS AND CONDITIONS AS THE RENTER.

AFTER HOURS: AFTER HOUR DROPS ARE PERMITTED AT THE LOCATION. RENTER WILL BE BILLED TO THE START OF NEXT BUSINESS DAY AND IS RESPONSIBLE FOR THE RENTAL VEHICLE UNTIL INSPECTED BY A COMPANY REPRESENTATIVE. PLEASE INQUIRE AT THE RENTAL COUNTER FOR FURTHER DETAILS. PLEASE NOTE SHUTTLE SERIVCE IS ONLY PROVIDED DURING REGULAR BUSINESS HOURS.

RENTER MUST HAVE A VALID DRIVER’S LICENSE AND A MAJOR CREDIT CARD IN HIS/HER OWN NAME. MINIMUM AGE TO RENT IS 21 YEARS OLD. RENTERS 21-24 YEARS OF AGE MAY RENT ECONOMY COMPACT INTERMEDIATE STANDARD FULL SIZED CARS MINI VANS AND SUVS UP TO AN INTERMEDIATE SIZE. UNDERAGE DRIVERS FEES OF $7.99 PER DAY APPLIES FOR RENTERS 21-24 YEARS OLD. ADDITIONAL DRIVER FEE IS $ 4.99 PER DAY. FOR US GOVERNMENT RENTERS ON OFFICIAL BUSINESS THE MINIMUM AGE IS 18. MAXIMUM AGE TO RENT IS 74 YEARS OLD

AIRPORT PICKUP INSTRUCTIONS: FROM TERMINAL 1: TAKE THE LINK TRAIN LOCATED OVER THE WEST PEDESTRIAN BRIDGE IN THE PARKING GARAGE ON LEVEL FIVE TO VISCOUNT STATION, PROCEED DOWN TO THE GROUND LEVEL USING THE ESCALATORS AND CALL US FROM THE COURTESY PHONE LOCATED BESIDE THE ESCALATORS. FROM TERMINAL 3 : TAKE THE LINK TRAIN LOCATED OVER THE SHERATON HOTEL PEDESTRIAN BRIDGE AT LEVEL 3 TO VISCOUNT STATION,PROCEED DOWN THE ESCALATORS AND CALL ROUTES CAR RENTAL FROM THE COURTESY PHONE LOCATED BESIDE THE ESCALATORS OR CALL US DIRECTLY AT EITHER 905-677-9994 OR 1866-467-6883

BUSINESS HOURS: PLEASE CHECK OUR WEBSITE

CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME FROM THE SOURCE WHERE THE RESERVATION WAS MADE OR FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR A $25.00 ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED FROM THE SOURCE WHERE THEY WERE BOOKED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HRS FROM THE RESERVED PICKUP TIME SUBJECT TO PUBLISHED BUSINESS HOURS

CDW: THE PURCHASE OF CDW IS OPTIONAL. CUSTOMERS WHO DO NOT PURCHASE OUR CDW MUST PROVIDE PROOF OF INSURANCE WHICH SHOULD INCLUDE THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES TO ALL POLICIES INCLUDING COLLISION COVERAGES PURCHASED FROM *ONLINE* BOOKING SOURCES. COLLISION DAMAGE WAIVER (CDW) CAN BE PURCHASED FOR $15.99 PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $2,000.00 AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. ADDITIONAL CDW OPTIONS MAY BE AVAILABLE AT THE TIME OF RENTAL, CUSTOMERS SHOULD CHECK WITH THE RENTAL AGENT. THE COLLISION DAMAGE WAIVER (CDW) COST FOR PICKUP, PANEL AND CARGO TRUCKS IS $21.99 PER DAY WITH A $3,000.00 RESPONSIBILITY AS LONG AS THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED. EXCEPTIONS: COLLISION DAMAGE WAIVER INCLUDING COMPREHENSIVE LOSSES SUCH AS: FIRE, THEFT, VANDALISM, FLOOD, HAIL, DRIVER NEGLIGENCE, IMPAIRED DRIVING, OR ACTS OF GOD. 1. THE RENTER MAY OPT TO USE A NORTH AMERICAN CREDIT CARD THAT ENCOMPASSES RENTAL INSURANCE. 2. IF THESE ARE NOT AVAILABLE, THE RENTER MAY OPT TO USE THEIR PERSONAL AUTO POLICY ISSUED BY A NORTH AMERICAN INSURANCE AGENCY OR TRAVELERS INSURANCE, IF THE POLICY IS TRANSFERABLE. 2A. PERSONAL AUTO POLICY FROM A NORTH AMERICAN INSURANCE BROKERAGE MUST HAVE TRANSFERABLE INSURANCE FOR RENTAL VEHICLES 2B. TRAVELERS INSURANCE MUST CLEARLY SPECIFY: 1. COVERAGE IS AVAILABLE WITHIN CANADA AND THE USA 2. WHAT IS INCLUDED AND THE APPLICABLE DEDUCTIBLES 3. IF OPTIONS 1 AND 2 ARE NOT AVAILABLE, THE RENTER MUST PURCHASE ROUTES CDW COVERAGE. NOTE: ROUTES CAR RENTALS DOES NOT PROVIDE CDW AND/OR LDW COVERAGE EXCEEDING TWENTY-ONE DAYS CONSECUTIVELY OR FOR LUXURY AND PREMIUM VEHICLES. INSURANCE COVERAGE DOCUMENTATION MUST BE PRESENTED AT THE TIME OF RENTAL. ROUTES CAR AND TRUCK RENTALS MAINTAINS THE RIGHT TO REFUSE TO RENT IF THE ABOVE REQUIREMENT IS NOT MET.

CURRENCY: THIS LOCATION ONLY ACCEPTS PAYMENT IN ITS LOCAL CURRENCY

DEBIT CARDS: DEBIT CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED TO QUALIFY FOR THE RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL.

DEPOSIT RULES: DEPOSITS CAN ONLY BE MADE USING AMERICAN EXPRESS, VISA OR MASTER CARD IN RENTERS NAME. THE CREDIT CARD MUST BE EMBOSSED. FOR DEPOSIT - - - - A DEPOSIT OF $500 CAD IS TAKEN AT THE TIME OF RENTAL. LOCAL RENTERS (ONTARIO and QUEBEC DRIVER’S LICENSE HOLDERS) MINIMUM DEPOSIT IS $1500.00. PREPAID CREDIT CARDS OR DEBIT CARDS (WITH OR WITHOUT VISA OR MASTER CARD LOGO) OR ARE NOT ACCEPTED AS FORMS OF DEPOSIT BUT CAN BE USED FOR PAYMENT AT THE END OF THE RENTAL

DRIVERS LICENSE: DRIVERS MUST BE AT LEAST 21 YEARS OF AGE AND PRESENT A VALID PHOTO DRIVERS LICENSE FROM THE STATE OR COUNTRY IN WHICH THEY RESIDE AT THE TIME OF RENTAL. PASSPORT VERIFICATION IS REQUIRED TO MATCH THE NAME ON DRIVERS LICENSE. IF DRIVERS LICENSE IS IN A LANGUAGE OTHER THAN ENGLISH AN INTERNATIONAL DRIVERS PERMIT, AND VALID PASSPORT IS REQUIRED. ADDITIONAL DRIVERS MUST MEET THE SAME QUALIFICATIONS AS THE PRIMARY DRIVER. THE ADDITIONAL DRIVER FEE IS 4.99 CAD PER DAY. UNDERAGE DRIVING FEES FOR 21-24 YEARS OLD IS$7.99 CAD PER DAY. ALL FEES ARE TAXABLE. FOR INTERNATIONAL RENTERS WE NEED AN EMAIL ID, TWO VALID PHONES. NO LEARNER PERMITS OR PHOTO COPIES OF DRIVING LICENSE ARE ACCEPTED. YOU MUST HAVE AN ORIGINAL DRIVING LICENSE WHILE RENTING A VEHICLE. FOR ONTARIO CUSTOMERS VALID G CLASS LICENSE IS REQUIRED. PLEASE NOTE WE DO NOT ACCEPT G2 LIC. GRADUATED LICENSE RESTRICTIONS APPLY.

DUPLICATE RESERVATIONS: PLEASE NOTE DUPLICATE RESERVATIONS THAT ARE NOT PICKED UP OR CANCELLED FORM THE SOURCE THEY WERE BOOKED WILL BE SUBJECT TO A NO SHOW CHARGE.

THERE ARE NO REFUNDS OR CREDIT FOR EARLY RETURNS

EQUIPMENT: USA TRAVEL : $10.99 /DAY BORDER CROSSING FEE APPLIES FOR TRAVEL TO UNITED STATES.PLEASE NOTE ANY ONTARIO LICENSE HOLDERS MUST PROVIDE COLLISION DAMAGE WAIVER USING PERSONAL MEANS AND NOT PURCHASED THROUGH ROUTES CAR AND TRUCK RENTALS. GPS NAVIGATION SYSTEM $ 6.99 PER DAY CONSIDER ADDING A GPS TRACKING SYSTEM TO YOUR RENTAL VEHICLE TO REACH YOUR DESTINATION WITH EASE AND EFFICIENCY. THIS SYSTEM WILL BE AVAILABLE UPON REQUEST AND SUBJECT TO AVAILABILITY. BABY BOOSTER SEAT(S) : $4.99 PER DAY THREE TYPES OF CHILD CAR SEAT RENTALS ARE AVAILABLE:1. REAR-FACING2. FORWARD-FACING 3. BOOSTER SEAT .THESE ARE ALSO AVAILABLE UPON REQUEST AND SUBJECT TO AVILABILITY.

FUEL: A REFUELLING SURCHARGE WILL BE APPLIED IF VEHICLE IS RETURNED WITH LESS FUEL THAN AT TIME OF RENTAL. PLEASE CHECK AT THE RENTAL COUNTER FOR DETAILS OF ALL GASOLINE OPTIONS. PLEASE BE AWARE THAT WE ARE UNABLE TO ISSUE A REFUND/CREDIT FOR UNUSED FUEL.

GEOGRAPHIC: UNLIMITED MILEAGE OFFERED IN ONTARIO ONLY, WHERE APPLICABLE. VEHICLES ARE NOT ALLOWED TO LEAVE THE PROVINCE OF ONTARIO WITHOUT WRITTEN PERMISSION. WHEN TRAVELLING OUTSIDE THE PROVINCE OF ONTARIO A KILOMETER CAP OF 200 KMS FREE PER DAY OR 1,400 KMS PER WEEK UP TO A MAXIMUM OF 3500 KM PER MONTH APPLIES. THIS IS THE MAXIMUM KMS ALLOWED ON ANY RENTAL REGARDLESS OF LENGTH. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM. IF TRAVELLING TO THE U.S A BORDER CROSSING FEE OF $ 10.99 PER DAY WILL APPLY. INTERNATIONAL RENTERS (RENTERS TRAVELING FROM OUTSIDE OF U.S. AND CANADA) WITH AN INCLUSIVE RESERVATION GET UNLIMITED MILEAGE WITHIN THE PROVINCE OF ONTARIO WITHOUT ANY CAP. LOCAL RENTERS (ONTARIO and QUEBEC DRIVER’S LICENSE HOLDERS) DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KMS PER DAY, 1400 KMS PER WEEK UP TO A MAXIMUM OF 2500 KMS PER RENTAL.ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM.PLEASE NOTE ANY VEHICLE LEAVING THE PROVINCE OF ONTARIO REQUIRES WRITTEN AUTHORIZATION.

HOLIDAYS: THIS LOCATION IS OPEN ON ALL STATUTORY HOLIDAYS FROM 8:00 AM TO 8:00 PM.

LOCAL RENTERS: (ONTARIO and QUEBEC DRIVER’S LICENSE HOLDERS) LOCAL RENTERS DO NOT QUALIFY FOR UNLIMITED MILEAGE. MILEAGE IS RESTRICTED TO 200 KMS PER DAY, 1000 KMS PER WEEK UP TO A MAXIMUM OF 2500 KMS PER RENTAL. ADDITIONAL KMS ARE CHARGED AT $0.20 PER KM A VALID G CLASS LICENSE IS REQUIRED. PLEASE NOTE WE DO NOT ACCEPT G2 LIC. FOR LOCAL RENTERS THE MINIMUM DEPOSIT REQUIRED IS $1500.00. SUBJECT TO ALL TERMS AND CONDITIONS. PLEASE REFER TO DEPOSIT REQUIREMENTS FOR DETAILS.

MILEAGE: UNLIMITED KILOMETERS ARE OFFERED TRAVEL ONLY WITHIN THE PROVINCE OF ONTARIO FOR RENTERS TRAVELING FROM OUTSIDE OF ONTARIO, CANADA, ARRIVING AT TORONTO INTERNATIONAL AIRPORT. KILOMETERS ARE UNLIMITED UP TO BUT NOT EXCEEDING 3500 KILOMETERS PER RENTAL PERIOD. KILOMETERS EXCEEDING 3500 ARE SUBJECTED TO A CHARGE OF 0.20 PER KILOMETER. LOCAL RESIDENTS OF ONTARIO, CANADA ARE SUBJECTED TO 200 KMS PER DAY, 1400 KMS A WEEK AND 2500 KMS PER RENTAL. EXCEEDING KM DRIVER’S LICENSE HOLDERSALLOWANCE IS CHARGED AT 0.20 PER KILOMETER. INTERNATIONAL RENTERS (RENTERS TRAVELING FROM OUTSIDE OF U.S. AND CANADA) WITH AN INCLUSIVE RESERVATION GET UNLIMITED MILEAGE WITHIN THE PROVINCE OF ONTARIO WITHOUT ANY CAP.

NO SHOW: IF THE RENTER FAILS TO COLLECT THE VEHICLE AT THE TIME SPECIFIED AND DOES NOT CANCEL THEIR RESERVATION FROM THE SOURCE THEY WHERE IT WAS BOOKED AT LEAST 48 HRS PRIOR TO THEIR PICK UP TIME , THE RENTER IS SUBJECT TO A MINIMUM OF A ONE DAY RENTAL CHARGE OR $25 WHICHEVER IS GREATER.

ONE-WAY: VEHICLE DROP-OFFS BETWEEN ROUTES CAR RENTAL LOCATIONS IS PERMITTED FROM TORONTO PEARSON AIRPORT TO OTTAWA AIRPORT. PLEASE ENQUIRE AT THE RENTAL COUNTER FOR CHARGES AND FURTHER DETAILS.

RENTAL EXTENSIONS - CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING, OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION. WE USE REASONABLE COMMERCIAL EFFORTS TO INSURE THE ACCURACY OF ALL INFORMATION POSTED ON OUR WEBSITE OR DISTRIBUTED TO OTHER WEBSITES. OUR LIABILITY, IF ANY, SHALL BE LIMITED TO THE AMOUNT OF RENTAL CHARGES PAID TO US. THE TERMS AND CONDITIONS AND PREVAILING LAW COVERING THE RENTAL SHALL BE THOSE STATED ON THE RENTAL CONTRACT PRESENTED AT THE RENTAL LOCATION. IF YOU BOOKED A PREPAID PAY NOW RATE YOU WILL BE CHARGED IN USD FOR THE TOTAL QUOTED. PAY ON ARRIVAL RATES OR ANY ADD ON PURCHASES THAT ARE PAYABLE AT PICKUP WILL BE TAKEN IN LOCAL CURRENCY AT THE TIME OF PAYMENT. A RENTAL DAY CONSISTS OF A 24-HOUR PERIOD COMMENCING WITH DATE AND TIME INDICATED ON THE RENTAL CONTRACT. CHANGES TO THE RESERVATION OR THE RENTAL MAY RESULT IN A CHANGE OF RATE OR AN ADDITIONAL FEE. THERE ARE NO REFUNDS OR CREDIT FOR EARLY RETURNS. MULTIPLE OR DUPLICATE RESERVATIONS MUST BE MADE IN DIFFERENT NAMES OR THOSE RESERVATIONS MAY NOT BE HONORED AND ARE SUBJECT TO AN ADMIN FEE. VEHICLE MAKES, AND MODELS ARE EXAMPLES ONLY AND ARE NOT GUARANTEED. IF YOU HAVE RESERVED A PAY ON ARRIVAL RENTAL A CREDIT CARD GUARANTEE IS REQUIRED IN ORDER TO RESERVE A VEHICLE. IF YOU HAVE RESERVED A PREPAID PAY NOW RENTAL YOUR CREDIT CARD WILL BE CHARGED IN FULL AT THE TIME OF RESERVATION. YOUR BOOKING WILL BE GUARANTEED FOR PICKUP. THE CREDIT CARD USED FOR PREPAYMENT MUST BE PRESENTED AT THE RENTAL COUNTER AT THE TIME OF PICK UP. THIS IS A NON-REFUNDABLE RESERVATION AND MAY NOT BE MODIFIED OR CANCELLED. IF YOU DO NOT PICKUP YOUR RENTAL WHEN SCHEDULED YOUR RESERVATION WILL BE CANCELLED AND YOU WILL NOT RECEIVE A REFUND OR CREDIT. PREPAID RATES ARE SUBJECT TO AVAILABILITY. NOT INCLUDED IN YOUR RATE IS FUEL, UNDERAGE DRIVER FEE, ADDITIONAL DRIVER FEE AND SPECIAL EQUIPMENT AS WELL AS SUPPLEMENTAL LIABILITY INSURANCE OR ANY OTHER AVAILABLE OPTION. YOU WILL BE RESPONSIBLE FOR ANY DEDUCTIBLE OR EXCESS OF INCLUDED COLLISION OR THEFT WAIVERS IN CASE OF DAMAGE OR LOSS.

PAYMENT: THE FOLLOWING ARE ACCEPTED FORMS OF PAYMENT: AMERICAN EXPRESS, MASTERCAR,D VISA, DEBIT CARD CREDIT CARD.A MINIMUM OF $500.00 CAD WILL BE AUTHORIZED AGAINST YOUR CREDIT CARD AT THE TIME OF RENTAL. FOR LOCAL RENTERS THE MINIMUM HOLD IS $1500.00. DEBIT CARDS: DEBIT CARDS WITH A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED AT THE TIME OF RENTAL FOR DEPOSIT/HOLD BUT MAY BE USED TO PAY FOR THE RENTAL. ALL RENTAL PAYMENT AND CHARGES ARE DUE AT THE TIME OF RENTAL.

VEHICLES ARE HELD DURING BUSINESS HOURS FOR UP TO 2 HOURS AFTER PICK UP TIME ON YOUR RESERVATION

RENTERS WITH DISABILITIES: PLEASE NOTE OUR RENTAL VEHICLES ARE NOT EQUIPPED/MODIFIED TO BE OPERATED BY INDIVIDUALS WITH PHYSICAL DISABILITIES. HENCE CURRENTLY WE ARE UNABLE TO RENT VEHICLES TO INDIVIDUALS WITH ANY PHYSICAL DISABILITY.

SMOKING IS NOT PERMITTED IN THE RENTAL VEHICLE OTHERWISE A CLEAN UP CHARGE OF $250 WILL APPLY.

PARKING/TRAFFIC VIOLATIONS- YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED A SERVICE FEE PAYABLE TO THE THIRD PARTY OF 50.00 CAD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. TOLL ROAD REQUIREMENTS- CUSTOMER IS RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE. TOLLS / INFRACTION TICKETS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER VEHICLE IS RETURNED AND WILL BE CHARGED WITH $50.00 ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTERS CREDIT CARD OR BANK STATEMENT

TRAVELING TO MEXICO: TRAVEL TO MEXICO IS NOT PERMITTED.

TRAVELING TO THE U.S: VEHICLES CROSSING TO THE USA MUST HAVE WRITTEN PERMISSION AND ARE SUBJECT TO A MILEAGE CAP OF 200 KM FREE PER DAY OR 1400 KM /WEEK UP TO A MAXIMUM OF 3500 KM PER MONTH. THIS IS THE MAXIMUM ON ANY RENTAL REGARDLESS OF LENGTH. A $0.15 PER EXCESS KM CHARGE AND A BORDER CROSSING FEE OF 10.99/DAY WILL APPLY.

customercare@routes.ca
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