We got a nice clean car. Good service. No issues at all. Smooth transaction. Only problem is this place is like 10 mins drive from the airport, but they have a van that'll come pick u up or drop u for free. Just allow time.
Jahaira B. - Elite Yelp Reviewer (Calgary, AB)
I had a great experience using Routes car rental in Ottawa. I was given a free upgrade to a Nissan Rouge, which was a delight to drive. Will rent from Routes again in the future.
Lana Dingwall - Google Reviewer (Ottawa, ON)
I have been using Routes for over 10 years. I have never had a problem with them or their service. Cars have always been clean and friendly people. I will continue to use them as I regularly travel to Toronto.
Bob M - Yelp Reviewer (Toronto, ON)
Super friendly folks. I was pleasantly surprised, having never heard of "routes". I picked them because they had the best price. Turns out they have the best service too.
I should add that I had the terrible misfortune of dropping (and losing) my keys in deep snow while skiing 2 hours away from their office. This could have been a disaster, but they had a spare set on a bus to me in record time. So grateful to the lads at Routes, my new favourite car rental company.
Robert Carli - Google Reviewer (Calgary, AB)
Front desk was very polite, did not wait long for transportation, shuttle bus was very comfortable. Pick up from airport was reasonable; flight was delayed. Drivers are excellent and very polite; make sure to tip them!! They deserve it! Will definately use them again.
Alfredo Barragan - Google Reviewer (Chicago, IL)
Best place to rent a car! The service was excellent and the pricing reasonable. We got a Jeep for a trip to Tofino, and were very impressed! The vehicle was new, clean and perfectly suited for our adventure. We will definitely be back the next time we need a car.
Navi Toor - Google Reviewer (Surrey, B.C)
I have been renting from them for years everytime I go to Edmonton, always great and dependable service.
Alex Neumann - Google Reviewer ( Edmonton, AB)
I wanted to rent a SUV to travel down to Kelowna, but they were all rented out. So they gave me a FREE upgrade to a premium 7 passenger vehicle. Great customer service! Will let my family and friends know about this awesome place!
Omvir Bhangu - Yellow Pages Reviewer (Surrey, B.C)
I had a great experience with Routes. They gave me a seven seat SUV with only 200 KM. Excellent Customer service and knowledge. I will recommend to all my family friends. Thanks
Yousaf I. -BBB Reviewer (Toronto, ON)
Absolutely renting from them again on our next trip. Their customer service is fantastic. They are very thorough with making sure you know what you're signing for. There was no hidden fees. The deposit/hold is steep ($500), but they are not corporation owned so they need to have their end covered which is understandable. The whole process was extremely quick and painless. The cost per day can't be beat! Their cars are new and in top condition. They were freshly cleaned upon arrival. They even have a complimentary shuttle service to take you to and from the airport. Thank you to everyone in the office!
**Tip: Rent on their website and automatically get a free upgrade!
Hollyanne S. Elite Yelp Reviewer (Chicago, IL)
I've been renting from Routes Alberta for a couple of years
and the staff there is always professional and courteous. The vehicles always clean and ready to go.
Dominic Scozzafava - Routes Website (Edmonton, AB)
Highly recommended, great service and rates!
Chris Bereza - Google Reviewer (Vancouver, B.C)
Fantastic car rental, the experience is unimaginable, the service right from the airport on arrival is incomparable to my previous experience with other car rentals. The attention from the front desk at the office is quite appealing for a come back. Vivian was fantastic in attending to me, she offered every assistant needed to make my trip a huge success. I will certainly come back to Routes.
Michael Ogungbola - Google Reviewer ( Toronto, ON)
Excellent, fast customer service with friendly staff who went above and beyond. Would definitely recommend and use these folks again
Esther Hill - Google Reviewer ( Calgary, ON)
I am a regular customer of Routes since day one
Belive me I always get special and very professional service here at Routes .Priya and her Team are giving the best service ... I recommend al my friends and Family always here .. BEST RATES AND BRAND NEW CARS
George Pinto - Google Reviewer ( Ottawa, ON)
This is the FIRST of my few go-to car rental spots in O'hara area. Quick and easy and rolling out the street. The past 4 times I been there they took care of me. Keep it up!!
Jo Hall - Google Reviewer (Chicago, IL)
I've used Routes Car rental in Calgary for three years. The price beats name-brand rental companies by a lot and the cars (in the economy range at least) are the same. On my latest trip in May 2017, I was happy to see that their 0ff-site location has moved closer to the Calgary airport. They will send a shuttle to get you but there is no longer a direct line at the pickup point. Make sure you bring their Calgary phone number and a cell phone. I didn't and had to borrow a cell and phone their head office to get the number. Otherwise, the car, service, etc. was great.
Kristin Goff - Google Reviewer (Calgary, AB)
I rented a Nissan Rogue but the manager have me a brand new 2017 jeep grand Cherokee overland.. the price was unbelievable and customer service was flawless and impeccable. I was in and out in under 15 min. I highly routes rental cars to anyone looking for a hassle free and prices you wouldn't find any where else.
Terrane Yu - Google Reviewer (Vancouver, B.C)
Very satisfied! We have rented car from Routes twice this year. We made a reservation online. New and clean cars, good price. No problems at all. I would recommend Routes to everyone.
Cagla Eren Cimenci - Google Reviewer (Ottawa, ON)
I was very pleased with the service I received and will
recommend Routes to friends and family. The staff were very friendly and
helpful. The pick-up and drop off are a valuable service. I also really
appreciated the free upgrade!
Sandra M De Freitas - Routes Website (Edmonton, AB)
Came to the place after a long flight and wanted a car to get out of here ASAP!
Got helped by Virgil Garcia who was just great!
Handled me quickly and efficiently!!
Great company, and got great car!
Thank u guys
Nadav L.- Yelp Reviewer (Chicago, IL)
I have been renting twice a month for 6 days at a time. Nothing but good things to say and Tanya has been awesome to deal with. Keep up the good work team!!
Jeremy C - BBB Reviewer (Toronto, ON)